Reviews

10

Quality

Shoes are very well made.

  • Would you recommend us? Yes

Response from the business owner

Thank you Glenn for your lovely review. And of course nice that you appreciate our quality. Enjoy your new shoes!

10

Scarpe sexy

Scarpe molto belle e sexy, adatte ad ogni outfit ed occasione. Molto comode per tutti i giorni.

  • Would you recommend us? Yes

Response from the business owner

Grazie mille per la bella recensione. Godetevi la vostra nuova scarpa!

10

fast and wonderful

The quality of products and lightening fast service, rare and welcome in tbis day and age, make the experience very satisfying!

  • Would you recommend us? Yes

Response from the business owner

Hello Simona, Thank you for the lovely review! Glad that the ordering process went smoothly and we were able to make another customer happy with a pair of beautiful shoes! Enjoy them very much and thank you for your trust.

10

Very good

Exactly the shoes that I would like to buy. And that is very difficult in my size 1. Please expand the range !

  • Would you recommend us? Yes

Response from the business owner

Hello Mariette, Thank you for the lovely review. Glad we were able to make you happy with beautiful shoes. We continue to do our best to regularly come up with new models and colours in small and large shoe sizes. Enjoy your new shoes!

9

Perfect mid heel cream court shoe

I needed a cream court shoe with a square toe and a mid heel in a size 43 and found these which fitted the bill perfectly. I worried about ordering them from the Netherlands but my worries were unfounded. After trying several other online stores in the UK and not being happy with my purchases I took the plunge and apart from a short period when the shoes arrived in the UK and the tracking number changed over the process was very efficient. I contacted Customer Services as the original tracking number wasn’t working and the speedy response I received put my mind at ease that if for some reason the shoes did not arrive then it would be rectified swiftly. The shoes are almost perfect (slightly wider than I need in one place but hopefully I can fix that with an insole) for my daughter’s wedding. Thank you Stravers for selling a classic cream court shoe in lovely leather in my size. They finish off a wonderful Mother of the Bride outfit. I can’t wait for the wedding.

  • Would you recommend us? Yes

Response from the business owner

Hello Julia, What an incredibly nice review! Thank you so much! I am very happy that you liked the shoes and that this is how we were able to complete your wedding outfit. I wish you a fantastic wedding and of course you will enjoy your new shoes even after the wedding. Thank you for your trust and maybe until next time ;-)

10

Happy with the purchase

Bought these items for a customer who just couldn't get the size anywhere he was happy and that made me happy as well thanks

  • Would you recommend us? Yes

Response from the business owner

Hello Vivienne, Thank you for the lovely review. Happy customers make us happy too ;-) Glad the shoes fitted well right away. We wish your customer lots of pleasure from the beautiful shoes.

7

Quick

It was efficient. The only shock was how high the VAT was

  • Would you recommend us? Yes

Response from the business owner

Hello Maaphotle, Thank you for the lovely review and nice that the order went efficiently. Regarding VAT....Tsja, unfortunately tax is indeed charged when our shoes go to a country that is not a member of the EU. It depends on country what customs charges for that and south africa is apparently not cheap. Annoying for you and also for us. Unfortunately, we have no influence on that. Hopefully you will like the shoes so much that you will soon forget about VAT. Enjoy your new shoes!

10

Excellent

Very pleasant experience. Got my size, perfect fitting and quick delivery.

  • Would you recommend us? Yes

Response from the business owner

Hello Mohammad, Thank you very much for your lovely review. Glad we were able to help you with beautiful new shoes and that the delivery was fast as well. Enjoy your new shoes!

7

Fairly priced

Shoes are fairly priced and well made. My issue is i didn’t much update on shipping. I order more than a week aho now and i am still not sure if it was shipped. I have yet to wait. Also the website needs to have an account profile so orders can be tracked properly.

  • Would you recommend us? Yes

Response from the business owner

Hi Jardine, Thanks for your review and the tips. We have already had some email contact. The reason why the track & trace code was not received by you is currently being sorted out. Normally, this should be the case and you can track the status yourself. We do not see a need to build a customer portal of this in that case, but of course the track & trace code should reach you. Fortunately, the shoes are already on their way and you already know the track & trace code. Enjoy your purchase.

6

Good quality but A bit too large

I usually wear 37 and with stravers loafer 37 is not staying in my feet.

  • Would you recommend us? Yes

Response from the business owner

Hello Michael, Thank you very much for the review. Too bad these shoes fell too big for you. Unfortunately, as with other brands, each manufacturer has its own lasts and some fall smaller in the same size as others. Also, every foot is different, one size 37 may be much roomier in the same shoe than someone else's who has, for example, higher cheeks. Unfortunately, there is nothing we can do about that.

10

Gorgeous shoes, first class customer service

I have very small sized feet (EU size 34/35), and there are literally zero options of well made, leather shoes for women with small feet in Sydney, Australia. Believe it or not, I am constantly told to shop in the children's shoe department by sales staff. This is all well and good when needing runners or flip flops. Not so good when I need heels for a wedding outfit. Stravers Luxury Shoes have made my life so much easier. They stock gorgeous leather shoes, which are well made and feel comfortable from first wear. Additionally, the staff are helpful and go out of their way to assist. Thank you Dennis and Maartje. I highly recommend Stravers Luxury Shoes and will definitely be a repeat customer.

  • Would you recommend us? Yes

Response from the business owner

Hello Lydia, What a tremendously nice and warm review. Super happy and grateful that we can also help customers on the other side of the world so satisfactorily. Very much enjoy your new shoes!

9

Just fantastic

Everything was just great!

  • Would you recommend us? Yes

Response from the business owner

Hello Eric, Thank you for the nice appreciation! Of course, we too are very happy with satisfied customers. Enjoy your new shoes! ;-)

10

The answer to my prayers :))

The monk straps and penny loafers are fantastic, and so incredibly happy to find a shop that carries small size 37/38 for men. Perfect!

  • Would you recommend us? Yes

Response from the business owner

Hello Brian, What a nice review! Thank you, we too are very happy when customers appreciate our range and quality. That's what we do it for! Enjoy your new shoes!

10

Very happy about items

Looking forward to order more items in future.

  • Would you recommend us? Yes

Response from the business owner

Thank you Fateh for the lovely appreciation and have fun with your new shoes!

9

X

X

  • Would you recommend us? Yes

Response from the business owner

Hello Soren, Thanks for the appreciation and lots of fun with the new shoes!

10

Wonderful!

Finding stylish monkstraps and loafers in size 37-38 for a man is virtually impossible, so Stravers is an absolute need-to-know for short men. Thank you :)

  • Would you recommend us? Yes

Response from the business owner

Hello Brian, Thank you for the nice appreciation. Always nice to see customers happy with our shoes and service. Enjoy your new shoes! ;-)

10

Wedge Shoes

Great shoes, more confortante and ideal for every situations.

  • Would you recommend us? Yes

Response from the business owner

Hello Michelle, Thanks for your lovely appreciation and enjoy your new shoes.

10

Excellent.

I’ve had a few pairs of shoes from Stravers and cannot fault them. Beautiful quality well made shoes at a good price. Order confirmed almost immediately, kept informed throughout the delivery process and received as promised very fast. I will continue to buy from them. 5* service.

  • Would you recommend us? Yes

Response from the business owner

Hello Jaqueline, Thank you for this lovely appreciation. Since 1 November, we are the new owners of Stravers luxury shoes and we are delighted that customers appreciate our service and quality. We are looking forward to it and hope to have many satisfied customers.

2

I purchased 01 shoes but still did not receive them.

On 19th. In August 2023, I purchased 01 shoes but still did not receive them. My Postal address is: Ibrahim Sameer Ma. Rimkha, 01st. Floor, Dhilbahaaru Goalhi, Kaafu Maale Maldive Postal code: 20230 My email: sameer@employment.com.mv My Mobile: +960 7771495 Transection ID: 99T2912240595324C Kindly update me on my item's shipping status soon.

  • Would you recommend us? No

Response from the business owner

3

Shoes are good, service is terrible

I have ordered shoes from Stravers twice, 1 still pending delivery. The first shoes were great but there were Communicatons issues RE delivery to the point where the shoes went back to Stravers and then were re-sent. My current order is looking similar, I have had no updates on shipping, despite asking twice. Other on-line shopping sites have links to track the shipping etc, Stravers provide no follow up links at all.

  • Would you recommend us? No

Response from the business owner

10

Great Shoes and a great service

Frist time purchaser and was not totally sure to purchase online, normally shop High St but struggled to get size and choice on quality shoes. Should not have worried. Shoes are fantastic quality and fit perfectly. Size 39. Great process from purchase to delivery. Certainly will purchase again.

  • Would you recommend us? Yes

Response from the business owner

Thank you Keith for your great review. Enjoy your shoes!

10

Easy to order from a great range of shoes

Very pleased and will order again. Great range of stylish shoes which also come in big sizes. Easy to place an order and delivered in good time. Will gladly recommend to others.

  • Would you recommend us? Yes

Response from the business owner

Thank you Lumi, for sharing this with our customers. This is nice to hear!

10

Fast delivery and great quality moccasins

Easy communication

  • Would you recommend us? Yes

Response from the business owner

Thank you Leonard for sharing

10

Great product with fast service!

I never had to wait long, even living on the other side of the world!

  • Would you recommend us? Yes

Response from the business owner

Thank you Scott, for your nice review. Enjoy your shoes on the other side of the world!

10

Great Large Size shoes and excellent Int'l delivery to Asia

Always great quality leather that fits size 46 feet everytime!! Highly recommended!!

  • Would you recommend us? Yes

Response from the business owner

Thank you Kynlee, for this sweet comment and for sharing it with us. So you see the world is actually small and accessible!

10

High quality men's shoes in smaller sizes

As a trans guy, up until I discovered Stravers I thought I had to choose between butch women's shoes, or poor quality boy's shoes made for children. Last week I received a pair of high quality men's shoes in a size that fits. I feel like a million bucks.

  • Would you recommend us? Yes

Response from the business owner

Dear Jake, Thank you so much for your kind review, we're glad to hear how happy you are with your new shoes! Enjoy the shoes!

10

Everything great

Easy order, fast shipping, excelent quality

  • Would you recommend us? Yes

Response from the business owner

Meri, thank you for sharing this with our customers

5

Got the shoes after waiting a very, very long time

I love Stravers luxury shoes, however the shipping company they partner with is not good enough for the nice products of Stravers. When I ordered my shoes on the Stravers website I inputted my apartment unit # for the mailing address. Unfortunately the shipping company that Stravers partners with did not take the time to include my apartment unit # on the shipping label so the postal service was unable to deliver my package. I ended up having to go to the post office myself and get my package from them. I love Stravers shoes but am very dissatisfied by this experience, especially given the cost I paid for shipment to the United States

  • Would you recommend us? Yes

Response from the business owner

Hello Margaret, Sorry to hear this. The problem was, your adress on the order was incompleet, so the US post could not deliver it and you had to pick up this from the postoffice.

4

No after sales service

The shoes are terrific and I’d like to buy again, but I’ve since sent back some returns and even wrote to the info email notifying of this and haven’t heard anything back. Not an acknowledgment or reply. I’m still waiting to hear back from someone about the refund and new purchase. Very poor.

  • Would you recommend us? No

Response from the business owner

Hello Carl, As we told you by email, your parcel arived after 3 weeks, the 13th of april. You send a mail the 12th of april, we answered this the day we received the shoes. We made a refund on the same day.

10

Ordered from Canada!

I am very pleased with my experience from Stavers. My son has Down syndrome, and has very small feet for his age. He needed a pair of dress shoes for his upcoming prom. I searched online extensively, and found Stavers. When given his feet measurements, they didn’t have wide enough shoes for him. I continued my search to no avail. I decided to order from Stavers and try will try to stretch them over a couple of months. It’s a small investment, but the shoes are beautiful! The first pair of all leather (including soles) shoes that I found in size 36; I am thrilled with them! Thank you Stavers!!!!

  • Would you recommend us? Yes

Response from the business owner

10

Excellent products

Real leather products with perfect fit!!

  • Would you recommend us? Yes

Response from the business owner

10

Excellent

Always top notch

  • Would you recommend us? Yes

Response from the business owner

Thank you Paul! We're so glad to be able to help you and others around the world find shoes in difficult to find shoe sizes, That you are happy with and you letting us and others know. This is what we put in all the extra work in for. We hope we can keep helping you find shoes you like in the future. Best regards

9

The perfect fit!

The shoes I ordered feel great and I look forward to ordering more now that I know the sizing is perfect.

  • Would you recommend us? Yes

Response from the business owner

Paul, Thank you! Just so you know, if you ever are in doubt about your size, you can always mail us for advice

10

Perfect

These shoes became a part of an Emily costume and fit very well

  • Would you recommend us? Yes

Response from the business owner

Thanks Arto for your amazing rating! And pretty cool you made the shoes an element of your Emily costume!

10

perfect service

fast delivery, product as expected

  • Would you recommend us? Yes

Response from the business owner

Anne-Marie, thank you for this great review, enjoy your shoes!

10

Love it

It is well made, pretty and seems to be durable. I am so in love with my shoes. Really good service too, my question were answered quickly and the shoes were dispatched in a timely manner. I am very happy overall.

  • Would you recommend us? Yes

Response from the business owner

Thank you for this great review Nana! We'e happy to hear you love your new shoes so much!

6

Eventful

The employees at Stravers shoes are Professional & attentive I can not fault them they are very customer focused and overall wish their clientele to have a good shopping experience with them I commend their business ethics.

  • Would you recommend us? Yes

Response from the business owner

10

Love it

It was overall a good experience. my questions were answered in a timely manner and the shoes I bought are beautiful, of high quality and fits really well. Really happy with the overall experience. I will definitely buy more shoes from them again. So in love with my new shoes.

  • Would you recommend us? Yes

Response from the business owner

10

Love it

It was overall a good experience. my questions were answered in a timely manner and the shoes I bought are beautiful, of high quality and fits really well. Really happy with the overall experience. I will definitely buy more shoes from them again. So in love with my new shoes.

  • Would you recommend us? Yes

Response from the business owner

10

High quality shoes and excellent service

I ordered a pair of ankle boots - they arrived very promptly and are very good quality and extremely comfortable. Very impressed!

  • Would you recommend us? Yes

Response from the business owner

Leonie, thank you for the 10! We hope we can help you find shoes you love in your size again in the future. Enjoy your new shoes!

2

Have not received

I have not received my shoes yet it is taking longer then expected

  • Would you recommend us? Yes

Response from the business owner

Hello Geraldine, thank you for sharing your experience. We checked and can see you used the "normal shipping" option wich gives an estimate of 10 shipping days (note shipping days are without the weekends) with that in mind we calculated that the estimated time of arrival would be today but keep in mind that this is an estimate and during this period of the year(black friday, christmas etc.) many delays can occur. Also US customs can hold packages up to 3 weeks before clearing them and this is not something we can control ofcourse. To prevent having to wait a long time we'd advise using the DHL express option in the future (this especially shortens the time at US customs). We ofcourse hope you'll enjoy your shoes as soon as possible!

10

Helpful and professional service

I found the website easy to navigate and my telephone enquiries were dealt with in a helpful way. A lovely range of reasonably priced quality womens’ footwear is available, including in large sizes. The import duty (destination UK) was considerably more than I expected but maybe that is a sign of the times!

  • Would you recommend us? Yes

Response from the business owner

Nicky, thank your for this amazing rating! We're glad we could have been of service and hope you enjoy your new shoes!

10

Fantastic Service, Fantastic Shoes

Quick shipping, great quality heels, love these guys

  • Would you recommend us? Yes

Response from the business owner

Thank you R.L.S. for this amazing rating and sharing your exprerience with us!

10

A happy customer

Good shoes and fast shipping overseas. Thank you.

  • Would you recommend us? Yes

Response from the business owner

Thank you for sharing your experience Yevgeny! We hope you enjoy your new shoes!

10

Great shoes!

Are you looking for shoes in a hard to find size? Don't don't hesitate, this is the place!

  • Would you recommend us? Yes

Response from the business owner

10

Geweldig!

Geweldig dat jullie schoenen met bijzondere maten zelf maken. Ik denk dat hier veel vraag naar is. Het zou mooi zijn als jullie konden uitbreiden, bijvoorbeeld met een fysieke vestiging in Den Haag. Ik denk dat als meer mensen bekend raken met jullie diensten en diens hoge kwaliteit, er nog meer valt te behalen! Tegelijkertijd hoeft meer ook niet per se beter te zijn. Mijn advies zou zijn om de winkel nog meer te profileren, bijvoorbeeld middels sociale media.

  • Would you recommend us? Yes

Response from the business owner

Dankjewel voor jouw reactie Henk! Stravers bestaat al ruim 63 jaar en we hebben tot eind vorig jaar meerdere fysieke winkels gehad in centrum Amsterdam. We hebben er eind vorig jaar voor gekozen om ons vooral op de webshop te richten omdat dat is waar veruit de meeste behoefte aan is vanuit onze klanten. We hebben nog wel een showroom in Heiloo die iedereen op afspraak kan bezoeken om onze schoenen te passen

10

Perfect fit shoes

I am very happy to have found Stravers that sells my size, which is very small annd normally not available in shoe stores.

  • Would you recommend us? Yes

Response from the business owner

Thank you Helen for your kind review

7

Wrong shoes

I got couple of shoes from them before with no problem but I recently purchased another pair but when the package came, they are not the shoes I ordered, luckily it is in my size. It's going to cost me more if I send it back for exchange so I decided to keep it, although I felt a bit disappointed. Hopefully they will not repeat the same mistake because I'm planning to get the shoes that I actually want in the future.

  • Would you recommend us? Yes

Response from the business owner

Dear Amir, the manufacturer has indeed accidentally made a different sole under the boots at the last reorder. We sent you an email and offered compensation. Unfortunately, we have not received any further response from you

7

after sales service is limited

the shoes are good. but the after sales is not sufficient. I returned one pare of shoes for changing a bigger size on 25April, till today6-May,I am still waiting for the new shoes. Several emails have been send, but get no reply.

  • Would you recommend us? No

Response from the business owner

We are very surprised by your review. When we received the shoes, we were unable to fulfill your request, because the bigger size was no longer available. We sent you an email, asking what you wanted then, but we didn't get a reply anymore. So we refunded the purchase price. We think we could not have done more

1

Very upset

I don’t know if it was your fault or the delivery company but I never received the shoes as I am not paying £99 import tax for shoes that cost 94 euros 10 times they said they were delivering and although I was in all day every day they never came to my house even after you had refunded my money Thankyou they called me on my Mobil asking for the money I am sorry if this caused you problems as well but I am not paying inport tax on goods worth 94euros

  • Would you recommend us? No

Response from the business owner

Dear Janet, We are quite shocked by this review and especially the rating you gave us as it seems that all the troubles you experienced are caused by factors out of our hands. You state that you were told that you had to pay 99 pounds import tax, this is decided by customs since the UK isn't a part of the EU anymore, we can't do anything about this. We contacted the delivery company and they declared that they came to your house 3 times and no one answered the door those times, again we have no say in when they came to your house or how and when they asked you to pay the import tax. Summarized, You ordered shoes with us, we send you the shoes you ordered in a timely manner and when we received the shoes back we refunded you your money right away. This is all we could have done on our end. We are a shoe shop, we are not a delivery company and we are not customs. Please know we are working very hard for our customer satisfaction and a small specialized business like ours can really be hurt by a review like yours.

9

Awesome Quality

As a man with very small feet (eu 36), stavers is literally the only place in Europe where I can buy QUALITY premium formal shoes. The shoes are of the highest quality and always fit perfectly. This is my 5th pair now and I only wish they did more double mink strap strap formal styles.

  • Would you recommend us? Yes

Response from the business owner

Thank you Rich, we can make you happy. We are expecting new models in your size next week!

8

Good

Shoes were just as I imagined

  • Would you recommend us? Yes

Response from the business owner

Enjoy your shoes, Khaled

10

Excellent quality.

I like Stravers shoes, as a woman with a small size 34 it’s always difficult to find stylish shoes which fit me. So Stravers is a good choice the only issue i have with them is that it’s always different fitting. Sometimes i need size 33 with them and sometimes 34 and sometimes even 34 fit too big like size 35. But their quality is great!

  • Would you recommend us? Yes

Response from the business owner

That's right because we work with various fits. Diane next time before you order a model please ask us for advice. On the basis of your previous purchases we can advise you exactly which size you should have of the chosen model. We love to do it! Or if you want you can also fit in our showroom.

10

Great fit, very comfortable, fast international delivery

Very good service, highly recommend stravers for large shoes

  • Would you recommend us? Yes

Response from the business owner

Thank you Brian, for your kind recommendation!

10

I really love the shoes and the delivery service.

I appreciate the fast delivery service and hassle free purchse of the product.

  • Would you recommend us? Yes

Response from the business owner

Thank you John Patrick for your nice review!

4

Confusing

I'm sure the shoes will be nice once I receive them, but I have no tracking number from the United States Postal Service, and the tracking number you gave me from the post in Europe only shows that it was shipped to America. I haven't received my shoes yet, and I have no clue when I will receive them, but I will check the mail room in my apartment a few times a week until they arrive. It has been a few days since I have checked, so who knows!? They may just be there. I will check again when I get home.

  • Would you recommend us? No

Response from the business owner

What we can see is that the shoes were shipped January 19. They arrived in USA January 20 and have been at customs depot from 20/1 to February 9. Yesterday they arrived in your state and today (10/2) they will be delivered. We find this very annoying for you, but can not do anything about it, because we have no influence on the customs of a country. What we can recommend is, next time don't have it sent by regular mail, but by DHL express. DHL has its own customs service, it's a bit more expensive, but it goes a lot faster. Again Allen, we are very sorry for you. We hope you like the shoes and you will enjoy them a lot!

10

Trouble-free purchase

Ordering from the UK via the website was simple. Despatch was prompt and delivery very quick (under a week from order to receipt).

  • Would you recommend us? Yes

Response from the business owner

Thank you Richard, for the great review and for sharing your experiences with our customers. We are very pleased with it!

9

Good

Effective

  • Would you recommend us? Yes

Response from the business owner

1

Still waiting on order

Hello, I ordered one pair of shoes on December 22, it is now January 13. I will be happy to leave a positive review once I finally receive my order.

  • Would you recommend us? No

Response from the business owner

Hello Yesenia, we see that the shoes were delivered on January 13. That's a long time, we think it's because Christmas and New Year's were in between, a very busy period. We recommend you next time to have the shoes delivered by DHL Express, it's more expensive, but really a lot faster. We are very sorry that you had to wait so long for the shoes. We are happy that they arrived and hope you enjoy the shoes!

10

Nice shoes

I wear a size 6, so it’s hard to find shoes...these fit perfectly.

  • Would you recommend us? Yes

Response from the business owner

Thank you David, enjoy your shoes!

7

Good

One shoe arrived with a scratched heel, which is annoying considering the price of the shoes. I paid for an expensive express delivery but the shoes arrived late. However, the shoes are really nice and the guidelines to choose the size was very useful. I am happy overall.

  • Would you recommend us? Yes

Response from the business owner

We see that the ankle boots were ordered on December 29 and delivered January 4. We think the package was slightly delayed because New Year's Eve was in between. What we regret, is that you did not contact us about the scratch on the heel, then we could have looked for a solution. Next time if something is not right, please send a picture by email. We will contact you immediately Alessandra, we hope you enjoy your booties very much!

10

Real quality footwear

Only good experience eg quality products and good service

  • Would you recommend us? Yes

Response from the business owner

Thank you Nicky, for this nice review

9

Good

Good

  • Would you recommend us? Yes

Response from the business owner

10

Excellent customer service in an important niche market.

As a woman with larger than average feet, trying to access even basic shoes at a reasonable price that won't fall apart after a few wears is so important. This market is hard to navigate. There are few options and even fewer good options. Stravers are a good, reliable choice. I was in Amsterdam in transit, I put an order through. They delivered, by hand, to my hotel the day I was in transit. Perfect. Excellent service and reliable decent shoes. Thank you.

  • Would you recommend us? Yes

Response from the business owner

Dear Kim, we were delighted to do this for you and are happy that you like the shoes. Thank you for sharing this with our customers. Enjoy your shoes!

10

Perfect shoes!!!

Very professional!

  • Would you recommend us? Yes

Response from the business owner

Thank you for your review, Katica!

10

Very satisfying.

I was impressed that you remembered that I wished to be informed when the shoes I wanted was again in stock as the size had been sold out. This showed me you really cared about your customers as I had forgotten about it myself. Thank you for the opportunity to say 'THANK YOU' well done! Magi Sque

  • Would you recommend us? Yes

Response from the business owner

Thank you Magi Sque, enjoy the shoes!

7

Easy ordering and quick delivery

I like the shoes which are good quality and style

  • Would you recommend us? Yes

Response from the business owner

10

Absolutely fantastic.

Fit perfectly, v good materials, attractive look

  • Would you recommend us? Yes

Response from the business owner

Thank you Anna, for your kind review!

10

Nice quality & selection

The shoes look much better in person

  • Would you recommend us? Yes

Response from the business owner

That's good to hear Joanne!

10

helpful and fast

some size issues and returns but all were dealt with really well and very quickly, great communication and friendly staff great products too

  • Would you recommend us? Yes

Response from the business owner

10

Very good

Very good

  • Would you recommend us? Yes

Response from the business owner

Thank you Mohammad for your reaction

10

Helemaal top

Lang gezocht naar nette schoenen in mijn maat, bijna nergens te vinden! Blij dat stravers er is, zitten als gegoten.

  • Would you recommend us? Yes

Response from the business owner

Dank je Tobias, dat je dit met onze klanten hebt willen delen, veel plezier met je schoenen!

10

No hassle, payment and delivery!

I bought shoes.

  • Would you recommend us? Yes

Response from the business owner

Thanks Josephine, enjoy your shoes!

10

Fast Service, Quality Large Womens Footwear

Advise, product quality and friendly service are reasons I would purchase again.

  • Would you recommend us? Yes

Response from the business owner

Thank you Kynlee, we hope to see you online again!

9

Very easy to order and good service

Good website. Good product description and good delivery. Even returning was easy (my feet were the reason and not the product), and all communication was easy too

  • Would you recommend us? Yes

Response from the business owner

Thank you Kurt for your review. It's always good to hear when people like our service!

10

Excellent product

The dress shoes I purchased are beautiful. Arrived in a reasonable time frame.

  • Would you recommend us? Yes

Response from the business owner

Thank you Brain for your reaction. Enjoy your shoes!

2

No shipping notice after 18 days

I have received two requests to review this product, but I have received no contact from the company--and certainly no shoes--after waiting 18 days. I am in the US, so I expected something of a wait, but I had hoped for a shipping notification by now, at least.

  • Would you recommend us? No

Response from the business owner

10

Perfect

Perfect

  • Would you recommend us? Yes

Response from the business owner

It is good to hear everything is ok. Thank you for the review!

10

Absolutely great shoes and service

I’ve been a customer for several years now - always satisfied with everything even when I required to change shoes - timely response and delivery always Thank you and keep it up

  • Would you recommend us? Yes

Response from the business owner

And we thank you for the lovely review. We promise you Paul that we will keep it up!

10

Incredible quality and perfect sizing — strongly recommend!

I bought a pair of black leather wingtips from Stravers in EU size 37, as I have small feet and typically cannot find men's shoes that fit. Although I live in the U.S., shipping from the Netherlands was fast (<2 weeks). The quality of the shoes is excellent, and the size fit perfectly. They're super comfortable; worth every cent. I ordered a second pair in a larger size just in case, and returning them was also very straightforward and I was refunded <10 days later. Overall I strongly recommend Stravers for people who struggle to find certain shoe sizes, and I personally plan on ordering a second pair soon.

  • Would you recommend us? Yes

Response from the business owner

How nice Mr. Oden that you would like to share this beautiful story with our customers. Thank you for the recommendation! Enjoy your shoes!

10

Perfect every time.

This is the second pair I have bought (not due to wear and tear but colour change. ) They fit as expected and are of high quality, the delivery is always fast and well packaged.

  • Would you recommend us? Yes

Response from the business owner

Great to hear Marc, thank you for the nice review. Enjoy your shoes!

9

Delivered in little over a week, very pleased with prompt delivery and the quality of the shoes

Delivered very quickly, good quality shoes and service

  • Would you recommend us? Yes

Response from the business owner

Thank you for the review Mark

10

Finally found the perfect boot!

I'm an EU size 34, and have always struggled to find shoes that actually fit me, especially heels. I've searched for years for heeled boots like these, and I'm delighted I've finally found them! They fit, they're comfortable, they're exactly what I've been looking for! Couldn't be happier! Thank you!

  • Would you recommend us? Yes

Response from the business owner

We love to hear these stories. This is what we do it for, to make customers happy! Thank you Alice for sharing your story

10

Great

Very satisfied with the Shoe and also prompt delivery with great packaging.

  • Would you recommend us? Yes

Response from the business owner

Nice to hear everything went well to Dhaka. Thank you to let us know!

10

The best!

Stravers is the ONLY place on the planet to find real adult shoes in smaller sizes with exceptional quality and elegance. I have ordered at least 8 pairs of shoes and boots and have never been disappointed. Agree with other reviews, Customer Service is excellent, always responsive and helpful. Also agree with current review from Michael in Auckland - a customer login would very helpful to see what/when shoes were ordered over time, save shipping info etc. Thank you Stravers, keep it up! (Ordering the brown Chelsea boots as soon as you get them back in 36)

  • Would you recommend us? Yes

Response from the business owner

Hello Daniel, great to hear your story. Normally the customer will receive automatically a link to track the package. Occasionally DHL is having a failure. Then we have to make the address label manually and you won't get an automatic link from DHL. If you don't get it automatically, just ask for it by email and we'll send that link immediately. Thank you for indicating this, we are going to look for a solution! In the meantime enjoy the Chelsea boots, which you have already received!

8

Promp despatch

I bought a size 33 sandal. I will keep them. Problem is people with small feet do not necessarily have narrow feet. I will have to enlarge them. I wish you had more choice in shoes that are not boots or flats nor high heels. 2 to 3.5 cms . But modern at the same time. I will keep your site checked to see what comes. Thank you.

  • Would you recommend us? Yes

Response from the business owner

10

Excellent shoes and services!

Bought many pairs of shoes over the years, would be helpful to have a user login profile so as to make future purchases easier, as well as being able to track past and current orders.

  • Would you recommend us? Yes

Response from the business owner

10

great shoes

very prompt delivery, excellent quality shoes

  • Would you recommend us? Yes

Response from the business owner

10

Extremely happy with the products purchased and the service

Unbelievably quick delivery to New Zealand - arrived in just a few days; Shoes were well packaged and were all as pictured and described on the website and fitted true to size. I have previously visited the Stravers shop in Amsterdam and been really pleased with the selection and service.

  • Would you recommend us? Yes

Response from the business owner

Dear Patrick, how nice of you to share with us how happy you are with the shoes. Thank you for this great review. Enjoy your shoes!

9

Good quality shoes, good price and arrived in UK quickly and safely

Good quality shoes, good price and arrived in UK quickly and safely Always pleased to find somewhere that sells womens' size 10 shoes without charging the earth!

  • Would you recommend us? Yes

Response from the business owner

10

Excellent service. Very quick

Shoes are of excellent quality. So comfortable and elegant. Hopefully some higher heels (4 inches plus) for the next season.

  • Would you recommend us? Yes

Response from the business owner

Thank you Annette for this nice review, we'll think of you

8

Shoes are nice however my feet need a time to fully adjust

Quick and professional delivery.

  • Would you recommend us? Yes

Response from the business owner

10

Good

Lovely shoes and fast delivery

  • Would you recommend us? Yes

Response from the business owner

Thank you for your review

9

Great service, from advice to delivery, the product is also excellent

I asked customer service for advice on which boots to fit me, they replied early the next working day, their advice was excellent. The delivery by post was fast and discrete. The product exactly what I asked for.

  • Would you recommend us? Yes

Response from the business owner

Thank you for this kind review. Enjoy your shoes!

2

Shoes much bigger than I expected

I ordered a size 35 but the moment I took the shoes out of the box I could see that they were going to be too big. They were more like a size 36 or even a 36.5. I was extremely disappointed with the large size as I haven't encountered a size 35 coming up this large before. I tried putting insoles to improve the fit as I didn't want to go to the trouble of returning them. If I had ordered a size 34 they would have been fine. Unfortunately the shoes have quite a shallow upper and as a result I felt as though my foot was pushed too far vertically upwards (if that makes any sense). I can probably wear them with the insoles but it is feels as though my foot will come out at any moment which doesn't make for a very comfortable experience. I had purchased these for work due to the heel height of 6cm which works out just right for my feet, but they are unlikely to be worn very much, if at all.

  • Would you recommend us? No

Response from the business owner

First of all, I am sorry that you are disappointed. Second there is a size guide that tells you exactly how big the size is and how to calculate your size. We sometimes see this problem in our store with ladies customers with a small size who are used to buy children's shoes or sneakers. Children's shoes and sneakers fit completely differently. Children's shoes are made for still developing children's feet. An adult foot often needs a larger size of those shoes, because they fit narrower. Our women's shoes are made on real women's lasts, with enough volume for an adult foot, they are much more comfortable for an adult foot and you can easily take a size smaller. Sneakers often have American sizing and differ one and a half size from dress shoes. By the way, this was a discounted last pair in the Clearance, we are surprised that you have not returned the pumps

10

Great online shopping site

High quality small size shoes with a responsive customer service.

  • Would you recommend us? Yes

Response from the business owner

Thank you very much for your kind review. Enjoy your shoes!

10

Perfect

Perfect

  • Would you recommend us? Yes

Response from the business owner

Thank you for your review

10

First class service.

First class service supplying a quality product.

  • Would you recommend us? Yes

Response from the business owner

Thank you, we wish you lots of succes with your shoes!

10

Mooie en zeer degelijke schoenen.

Stipte levering. Bestelling is zeer correct afgewerkt.

  • Would you recommend us? Yes

Response from the business owner

Beste Christiane, dank u wel voor uw fijne reactie

2

Very bad

I paid for a pair of boots 176,95€ + paid for express delivery***from the 29/12/2020 T’was meant to arrive in 2 working days out of weekend . Till to date we are on the 13/01/2021 am RUMMING and begging for my Delivery. They took it to another Destination different from mine in a certain province very far from PARIS my ACTUAL ADRESSE which i had Very well and clearly PRECISIZED until my door number and floor image « @If u need the prove DHL EXPRESS Bordereau N•1391371730 STRAVERS shoes » The worste i payed thro PAYPAL Whom to date when i try to communicate ONLY A ROBOT ANSWERS and never find me any solutions I need really help coz am not ready to give up at all I need either they refund the 180€++ this is ( plus delivery price) and wasting of my time trying to get solutions by myself ( brains damage) This is my original problem with them to date and i regret for such carelessness from them.

  • Would you recommend us? Yes

Response from the business owner

Dear Nancy, we feel very sorry what happenend, we have already corresponded regularly about this. This is now really a coincidence, at DHL. Really everything went wrong, which we have nevertheless been able to resolve. We apologize for everything and wish you lots of success with your stylish boots

10

Amazing store

They have been amazing to work with , when you have to exchange for different size they take great care to make sure you are happy That’s says a lot for how far away they are from Washington state USA

  • Would you recommend us? Yes

Response from the business owner

Thank you David for your kind review! Don't you worry, the world is getting smaller and smaller

10

great look & perfect fit

The ordering process was easy and thy actually arrived earlier than expected. The boots are true to size and very comfortable. Exactly as described and what I was looking for.

  • Would you recommend us? Yes

Response from the business owner

Thank you Chrissy for you kind reaction

10

Impeccable service

Been shopping at Stravers for 2-3 years. Great service also smaller sizes which really is the bonus. Highly recommend Mr C Campbell UK

  • Would you recommend us? Yes

Response from the business owner

Thank you for nice review, hope to see you next year again!

10

Great selection excellent prices fantastic delivery

I have small feet (37) and to find a quality men’s shoe supplier is a gift from the universe. Thanks!

  • Would you recommend us? Yes

Response from the business owner

Thank you for your very friendly compliment!

10

Superb quality and service.

First class service throughout and a top quality product. Will be buying again from Stravers.

  • Would you recommend us? Yes

Response from the business owner

Thank You Jackie for your enthusiastic comment. Hope to see you soon, best wishes for the new year!

10

Excellent

Excellent

  • Would you recommend us? Yes

Response from the business owner

Thanks Anastasia!

9

Fits like a glove

Excellent service.

  • Would you recommend us? Yes

Response from the business owner

Wow! Thank you Ronald

10

Excellent! perfect fit and looks slick!

Quick, easy, fast delivery especially during covid-19.

  • Would you recommend us? Yes

Response from the business owner

10

Great service

I live in London and find Stravers so easy to use. Great service with impeccable range of sizes.

  • Would you recommend us? Yes

Response from the business owner

Thank you Colin, hopefully it will be the same after Brexit! We will do our best as usual.

10

Beutiful shoes

Excellent shoes, perfect service, I recommend to everyone

  • Would you recommend us? Yes

Response from the business owner

Thank you very much Antal, it is good to hear!

10

Fast delivery, excellent quality.

I turned to Stravers in order to have a wide selection of shoes in small sizes. I have small feet, and I often have to shop in the kids section for shoes which narrows the selection considerably. Now, I have exactly what I was looking for: large selection of good quality dress shoes. It's been a positive experience. Although, it could be a little cheaper.

  • Would you recommend us? Yes

Response from the business owner

We think our handcrafted shoes in your special size are not really expencive. We hope you enjoy your shoes very much. Thanks for your reaction.

8

Características mal informadas.

Buenas tardes mi experiencia no es mala pero la verdad es que habría sido mejor si en web pusieras las medidas de las botas en tallas pequeñas para saber que no compro con dudas. Gracias y un saludo.

  • Would you recommend us? Yes

Response from the business owner

Estimada Jesica, todas las dimensiones dependen del tamaño. La próxima vez envíanos un correo electrónico y mediremos el tamaño (altura y ancho del eje del maletero).

10

diverse selection of shoes, I wish more were for the larger footed man size 18

diverse selection of shoes, I wish more were for the larger footed man size 18

  • Would you recommend us? Yes

Response from the business owner

10

Good

Shipping was very expensive.

  • Would you recommend us? Yes

Response from the business owner

10

Wonderful in store shopping experience, great online service

I highly recommend a visit to the store in Amsterdam for a first class shopping experience. The sales ladies are very helpful with styles and sizing. You are guaranteed to leave with a stylish comfy pair of shoes. Since my store visit I have bought several more pairs of high heels, sneakers and ankle boots on line. Over seas delivery has always been a few days no problems to date. sizing- I find I am one size bigger in ankle boots than pumps or high heels. Great store for larger sizes.

  • Would you recommend us? Yes

Response from the business owner

6

Pretty shoes but not comfortable

The design of the shoes is very pretty but the inside is extremely uncomfortable. Given the price I paid for both pair of shoes I believe that comfort should as well be included.

  • Would you recommend us? No

Response from the business owner

10

Fast anf fitting shoes

Fast buy and cute shoes of good quality

  • Would you recommend us? Yes

Response from the business owner

9

Quick response on reply email.

Beautiful shoes and I love it. Will buy again.

  • Would you recommend us? Yes

Response from the business owner

8

Pretty Good, exchanged a faulty pair no questions.

Nice shoes with speedy delivery. When one (of three pairs ordered) proved to be slightly awry they replaced them no problems.

  • Would you recommend us? Yes

Response from the business owner

10

Impeccable service

Highly recommend Stravers....,great quality shoes with impeccable service

  • Would you recommend us? Yes

Response from the business owner

4

Item not received yet after2 weeks

It is taking forever to get delivery despite paying 25 euros on shipping

  • Would you recommend us? No

Response from the business owner

10

Very good service and fast delivery!

Excellent!

  • Would you recommend us? Yes

Response from the business owner

10

Great quality shoes fast delivery

Love the selection one of the only places I can fine for a smaller size shoes

  • Would you recommend us? Yes

Response from the business owner

8

Easy and efficent

I bought my shoes through your website. My shoes were delivered within a reasonable window and they are smashing. Perfect for wearing with trousers and casual dress. I had to buy a 34 as you do not do half sizes, I would normally buy 34.5. This was a bit disappointing. I have therefore had to do some stretching to make them comfortable. I imagine a 35 would be too big? I would welcome your advice about sizing for next time as I am sure I will be placing further orders with you, as it is very difficult to find high-quality, small shoes. This lack of size choice lost you a star!

  • Would you recommend us? Yes

Response from the business owner

Dear Magi, thank you for your review. We have a size guide for our clients on our webshop, where we extensively tell you how to calculate your size. If in doubt about the size, please let us know and we will be happy to advise you personally on the basis of shoes purchased in the past or with new customers we can advise by asking you questions. We have deliberately chosen not to use half sizes. We want a less deep sizes range (no half sizes, like we did it in the past), so we can offer more different models or colors and a faster model change We recommend you to contact us the next time you want to order, we will be happy to help you choose the right size.

9

Very slick from ordering to delivery.

I was looking for high heeled boots in a large size, but ended up buying some blue Chelsea boots. Very luxurious and an essential day to day show. Because of the sizing I will one day visit the store in Amsterdam.

  • Would you recommend us? Yes

Response from the business owner

10

I'm satisfied

Quick delivering. The shoes conform to the picture.

  • Would you recommend us? Yes

Response from the business owner

8

Good experience

After receiving my queries about the status of delivery, Stravers responded immediately and effectively resolved the issue. The shoes are in good quality and the fit well. I would recommend it to my friends.

  • Would you recommend us? No

Response from the business owner

Dear Mr. Daiyun, thank you for your kind review

7

Good service

Was good thou it took too lomg to arrive but when it did was more than happy

  • Would you recommend us? Yes

Response from the business owner

Dear Ian, we sent the shoes on Thursday December 27th, they arrived in South Africa on Thursday January 2nd ( 5 working days). Friday 3 January you received a request for payment of import duties (another weekend). After payment the shoes arrived January 8th. We find it very unfortunate that due to a concurrence of holidays, weekends and handling of S.A. customs it took so long to get the shoes to you. In normal times it doesn't take so long. We hope you enjoy your shoes very much! Thank you for your review.

10

Amazing quality in hard to find sizes.

The shoes are incredible - super soft leather and no break-in pain at all. I get so many compliments about how great they look as well. One thing, though - I paid for Express shipping to the U.S., but the shoes got delayed in customs so they arrived about a week late. This, of course, is not the company's fault, but something worth taking into account as a possibility if shipping internationally. Overall, I plan on ordering more shoes from here in the future and would absolutely recommend to anyone.

  • Would you recommend us? Yes

Response from the business owner

Dear Danielle, thank you for your kind review. We can take care for a quick Express shipment, but if the shoes get stopped at the customs, there's nothing we can do about it. But you're right maybe we should mention this in the shipping options for the sake of clarity. Thanks for the tip.

10

Great website

Easy to deal with, great mail service.

  • Would you recommend us? Yes

Response from the business owner

Thank you for your nice review!

10

Great!

:)

  • Would you recommend us? Yes

Response from the business owner

Thank you for your great reaction!

5

Unfortunately these shoes did not suit my unusual feet

Prompt and efficient

  • Would you recommend us? Yes

Response from the business owner

5

Great design, mediocre execution

The shoe design looks perfect. However, it is really stiff and hurts the toes when wearing. I suppose it's worth the extra 100 to go from full grain leather to calf skin? Or perhaps the full grain leather they use is not high quality. Furthermore, the pair I got appeared either used, or was a display pair--there were clear creases where the toes bend. I emailed their customer service about it but never got a response. I feel this is a little unfair as I should have been told or warned that this was a used pair / offered a lower price.

  • Would you recommend us? No

Response from the business owner

Unfortunately we have never had an email from you about this. We always answer and of course would like to see pictures of the "damage". The shoes are made of luxury calf leather, high quality (1 year old calf). We do not sell worn shoes, some shoes are exhibited in the shop, but not in this size. And then the special construction does not damage the rubber-injected sole.

10

Comfortable and excellent quality, excellent service!

Shoes are very comfortable. I normally have problem finding shoes that I like in my foot size and I love them. Excellent service! They were shipped fast. I needed to exchange and the process went smooth. I would definitely purchase more shoes in near future.

  • Would you recommend us? Yes

Response from the business owner

10

Very comfortable and excellent quality

I received my shoes very fast.Exellent quality and very comfortable.

  • Would you recommend us? Yes

Response from the business owner

Thank you for your kind review

8

4 stars: good service, well treated

Positive

Shoes are Excellant. Stravers is the only Co, that takes care of a large sect of people with small feet. I recommend these shoes.

Suggestions

Insert insole up to full shoe length. Ship through other delivery channel rather than DHL.as other online shopping cos are practicing. Further, it would be better to charge the import duty at the time of purchase as Amazon & other cos are charging. Later on it is time consuming and also harrased task.

  • Would you recommend us? Yes

Response from the business owner

Dear Mohammad, we do everything we can to ensure that our customers pay as little import tax as possible, but we can't prevent this from happening at all. We are sending our unique shoes all over the world in many countries. It is impossible to show all possible import costs for all these countries in advance as we are a private company. Also 90% of our customers tell us that they did not have to pay an import tax.

10

5 stars: perfect, definitely recommended

Positive

great service

  • Would you recommend us? Yes

Response from the business owner

Thanks for your review!

9

4 stars: good service, well treated

  • Would you recommend us? Yes

Response from the business owner

Thanks for your review!

5

2 stars: worse than expected

Positive

Good shoes,

Suggestions

Poor delivery service. Although paid for delivery at time of ordering still had to pay again when shoes arrived. Took a lot longer than advertised, probably to force people into using the higher delivery charge option. Will use different company in the future

  • Would you recommend us? Yes

Response from the business owner

Thanks for your review. For the United Arab Emirates we advertise 10 working days if you choose normal delivery (not express delivery). And your shoes arrived in exactly in 10 working days. If you want them quicker, we have the option of express delivery.

10

5 stars: perfect, definitely recommended

Positive

Exelent shoes , high quality and very comfortable..I use every Day .I receive my shoes very fast .

Suggestions

Only 4 colors are available. Unfortunately they don’t have in brown color.

  • Would you recommend us? Yes

Response from the business owner

Thanks for your review!

10

5 stars: perfect, definitely recommended

Positive

You are the only store I know that has shoes in my size. I like the shoes. They are nice and have high quality. Delivery was quick.

  • Would you recommend us? Yes

Response from the business owner

Thanks for your review!

6

3 stars: fine, a reasonable experience

Suggestions

Send it thru regular mail only not thru DHL.

  • Would you recommend us? Yes

Response from the business owner

Thanks for your review! We offer the option to send it through regular post (normal delivery) or DHL (express delivery).

2

1 star: very bad, unacceptable

Positive

Unacceptable service for the defective shoes. Even more, the new about the problem and didn't warn in an email before I purchased them.

Suggestions

To be really responsible for the products they sell.

  • Would you recommend us? No

Response from the business owner

Thanks for your review. The shoes were in new condition when we sent them and not defective. You had some damage after walking for weeks. We see that kind of damage after walking for years.

8

4 stars: good service, well treated

  • Would you recommend us? Yes

Response from the business owner

Thanks for your review!

10

5 stars: perfect, definitely recommended

Positive

Excellent quality and service. Living in the U.Nited States I was hesitant to order from a company abroad. The shipment arrived without a problem and they sent a tracking link, once I requested it.

Suggestions

Send tracking link automatically.

  • Would you recommend us? Yes

Response from the business owner

Thanks for your review!

10

5 stars: perfect, definitely recommended

Positive

I got small feet (Size 37 EU/4 UK), and Stravers is the only company I've found that makes dress shoes in my size. The shoes are super comfortable and look really good. You also get a quality feeling from them.

  • Would you recommend us? Yes

Response from the business owner

Thanks for your review!

10

5 stars: perfect, definitely recommended

Positive

very positive ,, shoes are gorgeous,, and fit so very well,,,love em ..

Suggestions

cant think of any ,just one maybe more more more

  • Would you recommend us? Yes

Response from the business owner

Thanks!

10

5 stars: perfect, definitely recommended

Positive

Good quality product. Good service. Good communication. Fast shipping.

  • Would you recommend us? Yes

Response from the business owner

Thanks for your review!

10

5 stars: perfect, definitely recommended

Positive

So happy that I finally found a shoe store for my large feet. I have ordered 2 pairs so far and I am extreamly satisfied with both.

  • Would you recommend us? Yes

Response from the business owner

Thanks for your review and rating!

4

2 stars: worse than expected

Positive

The leather seems to be good quality, it seems to be strong and constructed well.

Suggestions

The one shoe was a different hue to the other, it got worse after the first polish as well, a lot of the burgundy shade came off, but only on one shoe for some reason. That one shoe was also laced differently, seems to be an odd pair. The shoes also left made marks on the wooden floor I walked on after I first tried them on, after a week, a brown colour still is coming off the bottom of the shoes, I've never seen that in a dress shoe and as a result would not want to purchase more shoes.

  • Would you recommend us? No

Response from the business owner

Thanks for your review. In your email you send some photos and shared more info. We send you an email back more than a month ago but we didn't get any response. In normal conditions there doesn't come brown color of the shoes. But if you use an aggressive liquid than it can be possible.

6

3 stars: fine, a reasonable experience

Suggestions

On the order I asked to delay shipping until Feb 5th however there was no acknowledgement of this request and also if it has been sent there is no tracking number. I have not received the items yet so can't really comment so far other than that communication needs to be improved.

  • Would you recommend us? Yes

Response from the business owner

Hi, Sorry we didn't let you know that we delayed the shipping as you asked for. But we did delay the shipping. The track and trace number has been sent to you yesterday, Feb 5th, we cannot send that earlier than the date of the shipping. Hope you will love the shoes!

9

4 stars: good service, well treated

  • Would you recommend us? Yes

Response from the business owner

Thank you for the rating!

10

5 stars: perfect, definitely recommended

Positive

Excellent quality service and the company is respond in time.

  • Would you recommend us? Yes

Response from the business owner

Thank you for your kind review

10

5 stars: perfect, definitely recommended

Positive

This product I something I have looked for, a very long time I have an adult son with Down’s syndrome and it is nearly impossible to get shoes that have style at small sizes.

Suggestions

None

  • Would you recommend us? Yes

Response from the business owner

We are glad that we could help you so well. We hope that your son will have a good time with the shoes. Thanks for the review

7

3 stars: fine, a reasonable experience

Suggestions

Hello, I think you should have a wider range, in size 17(casual). Melrose.

  • Would you recommend us? Yes

Response from the business owner

Hi, thanks for your review! It's difficult to make shoes in size 17 (UK) because the machines have to be adjusted to that. It's difficult with leather soles, but even more difficult with rubber (casual) soles.

9

4 stars: good service, well treated

Positive

Love the shoes! The size and fit are as described, and the website pictures are an accurate view of the shoe. I guess that is why most of my shoes come from you, despite living in another country!

  • Would you recommend us? Yes

Response from the business owner

Thanks for your kind review!

7

3 stars: fine, a reasonable experience

Positive

Good service and prompt responses to emails. Unfortunately, it is very expensive for a Canadian to return items to the Netherlands. I absolutely love that I can find good quality lady shoes in such small sizes. I will shop from them again.

  • Would you recommend us? Yes

Response from the business owner

Thanks for your review! Hope to see you soon again and you don't have to return the shoes!

9

4 stars: good service, well treated

Positive

Good product

Suggestions

There are no emails about the shipment, i think you should notify us via email when the product is shipped, so we could expect when it will arrive

  • Would you recommend us? Yes

Response from the business owner

Thanks for your review! We changed this recently. We now notify about the shipment with a track and trace link.

7

3 stars: fine, a reasonable experience

Positive

Comfortable and stylish shoes in sizes 16-17 US/48-50 Eu and above are difficult to find particularly at reasonable prices like Stravers offers.

Suggestions

A wider selection of styles and variation of widths for the sizes 16US/48 Eu and above would be a step in the right direction.

  • Would you recommend us? Yes

Response from the business owner

Thanks for your review! We will think about extending our collection.

10

5 stars: perfect, definitely recommended

Positive

Shoes looks great. Fits perfectly.

  • Would you recommend us? Yes

Response from the business owner

Thanks for your review!

10

5 stars: perfect, definitely recommended

Positive

I am very impressed by the shoes that I purchased from Stravers. The shoes are made very well and are extremely comfortable.

  • Would you recommend us? Yes

Response from the business owner

Thanks for your review!

10

5 stars: perfect, definitely recommended

Positive

Love my shoes and prompt/courteous customer service.

  • Would you recommend us? Yes

Response from the business owner

Thank you for your review! Enjoy your shoes!

9

4 stars: good service, well treated

Positive

All very positive

Suggestions

None needed

  • Would you recommend us? Yes

Response from the business owner

Thank you!

10

5 stars: perfect, definitely recommended

Positive

Amazing response time and very quick and efficient delivery . I had to return a pair and the Returns procedure was equally efficient with the refund being processed and paid very promptly . I have had a very positive experience buying from you and highly recommend your company to others !

Suggestions

I bought a black pair of shoes for my husband that I would love to now order in Navy & Brown - extending the colour range would be a bonus as it’s been so hard to find shoes that fit him that he likes !

  • Would you recommend us? Yes

Response from the business owner

Thanks for your review! This model is from an older collection. We have had different colors, but the demand was too low. So we decided to stop making them, unfortunately for your husband. Kind regards Stravers Shoes

10

5 stars: perfect, definitely recommended

  • Would you recommend us? Yes

Response from the business owner

Thanks!

10

5 stars: perfect, definitely recommended

Positive

Very fast delivery. High quality.

  • Would you recommend us? Yes

Response from the business owner

Thanks!

10

5 stars: perfect, definitely recommended

Positive

Excellent customer Service, excellent products for professionals with small feet.

Suggestions

Would recommend offering some type of discount on returns/exchanges from United States, as some shoes are cut smaller than others and exchanging could be quite expensive.

  • Would you recommend us? Yes

Response from the business owner

Thanks for your review! We will consider your suggestion. Stravers Shoes

1

1 star: very bad, unacceptable

Positive

Nothing. I ordered a pair of shoes on 21st June and a credit card payment was taken. On 25th June an empty shoe box was delivered to my address (no signature for delivery was required). This was substantially wrapped in transparent tape over the brown paper wrapping. Despite messages and some lengthy correspondence from me with photographs of the packaging, and a telephone call to Stravers so called "customer service", after 2 weeks I have received no constructive responses. Their only suggestions have been that I must have received the shoes and be lying about this, and they reject any responsibility for the delivery by their couriers, contrary to the EU Directive on Consumer Rights 2011.

Suggestions

Some attempt at customer service, and acceptance of the clear legal liability for safe delivery. Courteous and constructive responses to a clear problem, rather than behaving like a scam operation.

  • Would you recommend us? No

Response from the business owner

Thank you for your review. At this moment it is investigated by the post company. Each time a package is moved it is weighted. At start the package had a normal weight for one pair of shoes. So we will wait for the investigation about what happened with the package. Stravers Shoes

10

5 stars: perfect, definitely recommended

Positive

The shoes was for my husband and he is happy with the shoes.

Suggestions

No comment

  • Would you recommend us? Yes

Response from the business owner

Thanks for your review!

8

4 stars: good service, well treated

Positive

I got my shoe as ordered.

Suggestions

I was required to pick it up from the delivery point which was our Local Post office. It was not home delivered.

  • Would you recommend us? Yes

Response from the business owner

Thanks for your review! Normally it will be delivered at home and when there is nobody a note will be left to pick it up at the local Post Office.

9

4 stars: good service, well treated

Positive

nice shoes and perfect size

Suggestions

lack of tracking system of the delivery

  • Would you recommend us? Yes

Response from the business owner

Hello, thanks for your review! We have not automated the track and trace notification yet. But next time you can ask for a track and trace link and we will send it.

10

5 stars: perfect, definitely recommended

Positive

Quick delivery, shoes as described, great packaging and extras such as the tongue and shoes bag. Shoes are the right fit and look great.

Suggestions

Very pleased. No complaints!

  • Would you recommend us? Yes

Response from the business owner

Thanks!

10

5 stars: perfect, definitely recommended

  • Would you recommend us? Yes

Response from the business owner

9

4 stars: good service, well treated

Suggestions

Once an order is confirmed buyer has no way of checking that the shoes are on the way or will be delivered. Some sort of ability to track order will be good

  • Would you recommend us? Yes

Response from the business owner

Thanks for your review! We have not automated the track and trace notification yet. Next time please ask for a notification and we will send it to you.

9

4 stars: good service, well treated

Positive

Got my shoes really fast in time for wedding. Speedy reply on email for any inquiry and they were really helpful!!!thank you very much!

  • Would you recommend us? Yes

Response from the business owner

Thanks! Hope you had a perfect wedding!