✓ Luxury shoes in small and large sizes ✓ Fast worldwide delivery from stock ✓ Top service & prices ✓ For men & women
Your creditcard will only be billed for the purchase price and shipping costs, when payment is approved and your articles are shipped. In addition to Ingenico (the payment provider) information, the name, website or other indentifiers of Stravers Luxury Shoes will appear on your creditcard statement for your reference.
Products are delivered as soon as possible after receipt of the order and payment. Orders placed on working days before 16:00 are shipped the same day. This usually means delivery at home the next working day, or otherwise within three working days if there is a weekend in between. In any case, delivery will be within 30 days (outside the Netherlands) after receipt of the order/payment. Any damage incurred during transport is at the customer’s risk. We are unable to check this, especially abroad. Should Stravers Luxury Shoes be unable to deliver within the stated 30 days, the customer has the right to cancel the order, and Stravers Luxury Shoes will refund the purchase amount in full. Deliveries for which a signature has been provided for receipt or with notification of delivery, are considered received and are binding.
From 31 October 2025, we will only ship within the Netherlands and to Belgium.
You have the option to exchange or return the shoes within 14 days after receiving them.
Due to the closure of our webshop, we can no longer accept returns after 24 December.
If you want to exchange the articles, it’s free of charge for another size or model if the price is the same. If the price is different, the difference in price will be refunded or charged. Stravers Shoes will only exchange articles if they are not used or damaged. The articles have to be in the same condition as we sent them to you. Stravers Shoes will not refund costs made by you to return the articles (e.g. shipping costs). You can send the articles with normal post. Please include a copy of the invoice so we know who is returning the shoes. If we have no info about who sent the shoes, we have to charge €5,- administration fee for finding out. Payments by delivery will not be accepted by Stravers Luxury Shoes. Send the shoes in the shoebox and wrap the shoebox with paper (like you see on the image above). If not, we have to charge you €10,- for repackaging and relabeling. If we have to make costs to receive the shoes, it will be settled with the refund or charged extra.
Exchanges outside the EU are as follows: If you require a different size or shoes, you must place a new order on the website.
About the shoes you wish to return, please contact us first via e-mail info@stravers.shoes, we will give you instructions to avoid additional customs charges.
Without prior contact or if you do not use our instructions, we may not be able to avoid additional customs charges and will settle them with you.
When Stravers Shoes has received the shoes in good condition (unworn, fitted only), we will return the price you paid for the shoes.
Stravers Shoes will not reimburse any shipping costs (not for the return and not what you paid to get them to your address.
You can send the items by normal post. Please enclose a copy of the invoice, so that we know who is returning the shoes. If we have no information about who sent the shoes, we have to charge €5 for administration costs to find out. Payments by post will not be accepted by Stravers Luxury Shoes. Please send the shoes in the shoe box and wrap the shoe box with paper (as shown in the image above). If not, we will have to charge €10 for repackaging and labelling. If we have to incur costs to receive the shoes, this will be deducted from the purchase price or charged extra.
Warranty on discounted items
All products we currently sell are discounted and come with a limited warranty.
The statutory warranty period of 3 months after purchase remains valid with normal use.
Due to the closure of our webshop, we can no longer process warranty claims after 24 December 2025.
The warranty does not cover damage caused by improper use, insufficient maintenance, or normal wear and tear.
Any complaints must be sent to Stravers Luxe Schoenen. Stravers Luxe Schoenen has the right to repair the goods within an acceptable period. If the complaint is the result of a manufacturing defect that can be repaired, Stravers Luxe Schoenen has the right to have the defect fixed. If the item cannot be repaired, Stravers Luxe Schoenen will provide the customer with a new pair or refund the purchase price. Decisions regarding complaints are made by Stravers Luxe Schoenen and/or the manufacturer of the specific item. The customer will be informed of this decision as soon as possible, but always before the 30th day after acceptance of the complaint. Returns, exchanges, complaints, and warranty claims for items supplied by Stravers Luxe Schoenen can only and exclusively be made upon presentation of the purchase receipt.
Due to the closure of our webshop, we can no longer process complaints after 24 December 2025.