Reviews

Your product quality and delivery services are good

Ayant de grands pieds, il n'est pas facile de trouver des chaussures de bonne qualité en Europe. J'ai plusieurs paires de chaussures que j'ai achetées il y a environ sept ans chez Stravers et, avec un entretien régulier, elles sont toujours en bon état. Les nouvelles chaussures sont arrivées rapidement et sont bien faites.

I was so impressed with this company. I enquired about an item which was out of stock, they kept me informed about when it would return to stock. I ordered it on a very tight deadline, and they responded well, delivering to England next day on DHL Express. Perfect customer service, and the shoes were incredible quality! Thank you!

Picture perfect, high quality and very fast delivery. This is not first time I buy Stravers shoes. Perfect for my size of small shoe (36). Great make, genuine leather.

I would like to see more platform shoes in smaller sizes. Small-sized people (with small sizes of shoes) tend to prefer platform shoes. In your selection of platform shoes, you practically only have espadrilles in smaller sizes.

Excellent shoes. Fast shipping

Shoes are very well made.

Scarpe molto belle e sexy, adatte ad ogni outfit ed occasione. Molto comode per tutti i giorni.

The quality of products and lightening fast service, rare and welcome in tbis day and age, make the experience very satisfying!

Exactly the shoes that I would like to buy. And that is very difficult in my size 1. Please expand the range !

I needed a cream court shoe with a square toe and a mid heel in a size 43 and found these which fitted the bill perfectly. I worried about ordering them from the Netherlands but my worries were unfounded. After trying several other online stores in the UK and not being happy with my purchases I took the plunge and apart from a short period when the shoes arrived in the UK and the tracking number changed over the process was very efficient. I contacted Customer Services as the original tracking number wasn’t working and the speedy response I received put my mind at ease that if for some reason the shoes did not arrive then it would be rectified swiftly. The shoes are almost perfect (slightly wider than I need in one place but hopefully I can fix that with an insole) for my daughter’s wedding. Thank you Stravers for selling a classic cream court shoe in lovely leather in my size. They finish off a wonderful Mother of the Bride outfit. I can’t wait for the wedding.

Bought these items for a customer who just couldn't get the size anywhere he was happy and that made me happy as well thanks

It was efficient. The only shock was how high the VAT was

Very pleasant experience. Got my size, perfect fitting and quick delivery.

Shoes are fairly priced and well made. My issue is i didn’t much update on shipping. I order more than a week aho now and i am still not sure if it was shipped. I have yet to wait. Also the website needs to have an account profile so orders can be tracked properly.

I usually wear 37 and with stravers loafer 37 is not staying in my feet.

I have very small sized feet (EU size 34/35), and there are literally zero options of well made, leather shoes for women with small feet in Sydney, Australia. Believe it or not, I am constantly told to shop in the children's shoe department by sales staff. This is all well and good when needing runners or flip flops. Not so good when I need heels for a wedding outfit. Stravers Luxury Shoes have made my life so much easier. They stock gorgeous leather shoes, which are well made and feel comfortable from first wear. Additionally, the staff are helpful and go out of their way to assist. Thank you Dennis and Maartje. I highly recommend Stravers Luxury Shoes and will definitely be a repeat customer.

Everything was just great!

The monk straps and penny loafers are fantastic, and so incredibly happy to find a shop that carries small size 37/38 for men. Perfect!

Looking forward to order more items in future.

X

Finding stylish monkstraps and loafers in size 37-38 for a man is virtually impossible, so Stravers is an absolute need-to-know for short men. Thank you :)

Great shoes, more confortante and ideal for every situations.

I’ve had a few pairs of shoes from Stravers and cannot fault them. Beautiful quality well made shoes at a good price. Order confirmed almost immediately, kept informed throughout the delivery process and received as promised very fast. I will continue to buy from them. 5* service.

On 19th. In August 2023, I purchased 01 shoes but still did not receive them. My Postal address is: Ibrahim Sameer Ma. Rimkha, 01st. Floor, Dhilbahaaru Goalhi, Kaafu Maale Maldive Postal code: 20230 My email: sameer@employment.com.mv My Mobile: +960 7771495 Transection ID: 99T2912240595324C Kindly update me on my item's shipping status soon.

I have ordered shoes from Stravers twice, 1 still pending delivery. The first shoes were great but there were Communicatons issues RE delivery to the point where the shoes went back to Stravers and then were re-sent. My current order is looking similar, I have had no updates on shipping, despite asking twice. Other on-line shopping sites have links to track the shipping etc, Stravers provide no follow up links at all.

Frist time purchaser and was not totally sure to purchase online, normally shop High St but struggled to get size and choice on quality shoes. Should not have worried. Shoes are fantastic quality and fit perfectly. Size 39. Great process from purchase to delivery. Certainly will purchase again.

Very pleased and will order again. Great range of stylish shoes which also come in big sizes. Easy to place an order and delivered in good time. Will gladly recommend to others.

Easy communication

I never had to wait long, even living on the other side of the world!

Always great quality leather that fits size 46 feet everytime!! Highly recommended!!

As a trans guy, up until I discovered Stravers I thought I had to choose between butch women's shoes, or poor quality boy's shoes made for children. Last week I received a pair of high quality men's shoes in a size that fits. I feel like a million bucks.

Easy order, fast shipping, excelent quality

I love Stravers luxury shoes, however the shipping company they partner with is not good enough for the nice products of Stravers. When I ordered my shoes on the Stravers website I inputted my apartment unit # for the mailing address. Unfortunately the shipping company that Stravers partners with did not take the time to include my apartment unit # on the shipping label so the postal service was unable to deliver my package. I ended up having to go to the post office myself and get my package from them. I love Stravers shoes but am very dissatisfied by this experience, especially given the cost I paid for shipment to the United States

The shoes are terrific and I’d like to buy again, but I’ve since sent back some returns and even wrote to the info email notifying of this and haven’t heard anything back. Not an acknowledgment or reply. I’m still waiting to hear back from someone about the refund and new purchase. Very poor.

I am very pleased with my experience from Stavers. My son has Down syndrome, and has very small feet for his age. He needed a pair of dress shoes for his upcoming prom. I searched online extensively, and found Stavers. When given his feet measurements, they didn’t have wide enough shoes for him. I continued my search to no avail. I decided to order from Stavers and try will try to stretch them over a couple of months. It’s a small investment, but the shoes are beautiful! The first pair of all leather (including soles) shoes that I found in size 36; I am thrilled with them! Thank you Stavers!!!!

Real leather products with perfect fit!!

Always top notch

The shoes I ordered feel great and I look forward to ordering more now that I know the sizing is perfect.

These shoes became a part of an Emily costume and fit very well

fast delivery, product as expected

It is well made, pretty and seems to be durable. I am so in love with my shoes. Really good service too, my question were answered quickly and the shoes were dispatched in a timely manner. I am very happy overall.

The employees at Stravers shoes are Professional & attentive I can not fault them they are very customer focused and overall wish their clientele to have a good shopping experience with them I commend their business ethics.

It was overall a good experience. my questions were answered in a timely manner and the shoes I bought are beautiful, of high quality and fits really well. Really happy with the overall experience. I will definitely buy more shoes from them again. So in love with my new shoes.

It was overall a good experience. my questions were answered in a timely manner and the shoes I bought are beautiful, of high quality and fits really well. Really happy with the overall experience. I will definitely buy more shoes from them again. So in love with my new shoes.

I ordered a pair of ankle boots - they arrived very promptly and are very good quality and extremely comfortable. Very impressed!

I have not received my shoes yet it is taking longer then expected

I found the website easy to navigate and my telephone enquiries were dealt with in a helpful way. A lovely range of reasonably priced quality womens’ footwear is available, including in large sizes. The import duty (destination UK) was considerably more than I expected but maybe that is a sign of the times!

Quick shipping, great quality heels, love these guys

Good shoes and fast shipping overseas. Thank you.

Are you looking for shoes in a hard to find size? Don't don't hesitate, this is the place!

Geweldig dat jullie schoenen met bijzondere maten zelf maken. Ik denk dat hier veel vraag naar is. Het zou mooi zijn als jullie konden uitbreiden, bijvoorbeeld met een fysieke vestiging in Den Haag. Ik denk dat als meer mensen bekend raken met jullie diensten en diens hoge kwaliteit, er nog meer valt te behalen! Tegelijkertijd hoeft meer ook niet per se beter te zijn. Mijn advies zou zijn om de winkel nog meer te profileren, bijvoorbeeld middels sociale media.

I am very happy to have found Stravers that sells my size, which is very small annd normally not available in shoe stores.

I got couple of shoes from them before with no problem but I recently purchased another pair but when the package came, they are not the shoes I ordered, luckily it is in my size. It's going to cost me more if I send it back for exchange so I decided to keep it, although I felt a bit disappointed. Hopefully they will not repeat the same mistake because I'm planning to get the shoes that I actually want in the future.

the shoes are good. but the after sales is not sufficient. I returned one pare of shoes for changing a bigger size on 25April, till today6-May,I am still waiting for the new shoes. Several emails have been send, but get no reply.

I don’t know if it was your fault or the delivery company but I never received the shoes as I am not paying £99 import tax for shoes that cost 94 euros 10 times they said they were delivering and although I was in all day every day they never came to my house even after you had refunded my money Thankyou they called me on my Mobil asking for the money I am sorry if this caused you problems as well but I am not paying inport tax on goods worth 94euros

As a man with very small feet (eu 36), stavers is literally the only place in Europe where I can buy QUALITY premium formal shoes. The shoes are of the highest quality and always fit perfectly. This is my 5th pair now and I only wish they did more double mink strap strap formal styles.

Shoes were just as I imagined

I like Stravers shoes, as a woman with a small size 34 it’s always difficult to find stylish shoes which fit me. So Stravers is a good choice the only issue i have with them is that it’s always different fitting. Sometimes i need size 33 with them and sometimes 34 and sometimes even 34 fit too big like size 35. But their quality is great!

Very good service, highly recommend stravers for large shoes

I appreciate the fast delivery service and hassle free purchse of the product.

I'm sure the shoes will be nice once I receive them, but I have no tracking number from the United States Postal Service, and the tracking number you gave me from the post in Europe only shows that it was shipped to America. I haven't received my shoes yet, and I have no clue when I will receive them, but I will check the mail room in my apartment a few times a week until they arrive. It has been a few days since I have checked, so who knows!? They may just be there. I will check again when I get home.

Ordering from the UK via the website was simple. Despatch was prompt and delivery very quick (under a week from order to receipt).

Effective

Hello, I ordered one pair of shoes on December 22, it is now January 13. I will be happy to leave a positive review once I finally receive my order.

I wear a size 6, so it’s hard to find shoes...these fit perfectly.

One shoe arrived with a scratched heel, which is annoying considering the price of the shoes. I paid for an expensive express delivery but the shoes arrived late. However, the shoes are really nice and the guidelines to choose the size was very useful. I am happy overall.

Only good experience eg quality products and good service

Good

As a woman with larger than average feet, trying to access even basic shoes at a reasonable price that won't fall apart after a few wears is so important. This market is hard to navigate. There are few options and even fewer good options. Stravers are a good, reliable choice. I was in Amsterdam in transit, I put an order through. They delivered, by hand, to my hotel the day I was in transit. Perfect. Excellent service and reliable decent shoes. Thank you.

Very professional!

I was impressed that you remembered that I wished to be informed when the shoes I wanted was again in stock as the size had been sold out. This showed me you really cared about your customers as I had forgotten about it myself. Thank you for the opportunity to say 'THANK YOU' well done! Magi Sque

I like the shoes which are good quality and style

Fit perfectly, v good materials, attractive look

The shoes look much better in person

some size issues and returns but all were dealt with really well and very quickly, great communication and friendly staff great products too

Very good

Lang gezocht naar nette schoenen in mijn maat, bijna nergens te vinden! Blij dat stravers er is, zitten als gegoten.

I bought shoes.

Advise, product quality and friendly service are reasons I would purchase again.

Good website. Good product description and good delivery. Even returning was easy (my feet were the reason and not the product), and all communication was easy too

The dress shoes I purchased are beautiful. Arrived in a reasonable time frame.

I have received two requests to review this product, but I have received no contact from the company--and certainly no shoes--after waiting 18 days. I am in the US, so I expected something of a wait, but I had hoped for a shipping notification by now, at least.

Perfect

I’ve been a customer for several years now - always satisfied with everything even when I required to change shoes - timely response and delivery always Thank you and keep it up

I bought a pair of black leather wingtips from Stravers in EU size 37, as I have small feet and typically cannot find men's shoes that fit. Although I live in the U.S., shipping from the Netherlands was fast (<2 weeks). The quality of the shoes is excellent, and the size fit perfectly. They're super comfortable; worth every cent. I ordered a second pair in a larger size just in case, and returning them was also very straightforward and I was refunded <10 days later. Overall I strongly recommend Stravers for people who struggle to find certain shoe sizes, and I personally plan on ordering a second pair soon.

This is the second pair I have bought (not due to wear and tear but colour change. ) They fit as expected and are of high quality, the delivery is always fast and well packaged.

Delivered very quickly, good quality shoes and service

I'm an EU size 34, and have always struggled to find shoes that actually fit me, especially heels. I've searched for years for heeled boots like these, and I'm delighted I've finally found them! They fit, they're comfortable, they're exactly what I've been looking for! Couldn't be happier! Thank you!

Very satisfied with the Shoe and also prompt delivery with great packaging.

Stravers is the ONLY place on the planet to find real adult shoes in smaller sizes with exceptional quality and elegance. I have ordered at least 8 pairs of shoes and boots and have never been disappointed. Agree with other reviews, Customer Service is excellent, always responsive and helpful. Also agree with current review from Michael in Auckland - a customer login would very helpful to see what/when shoes were ordered over time, save shipping info etc. Thank you Stravers, keep it up! (Ordering the brown Chelsea boots as soon as you get them back in 36)

I bought a size 33 sandal. I will keep them. Problem is people with small feet do not necessarily have narrow feet. I will have to enlarge them. I wish you had more choice in shoes that are not boots or flats nor high heels. 2 to 3.5 cms . But modern at the same time. I will keep your site checked to see what comes. Thank you.

Bought many pairs of shoes over the years, would be helpful to have a user login profile so as to make future purchases easier, as well as being able to track past and current orders.

very prompt delivery, excellent quality shoes

Unbelievably quick delivery to New Zealand - arrived in just a few days; Shoes were well packaged and were all as pictured and described on the website and fitted true to size. I have previously visited the Stravers shop in Amsterdam and been really pleased with the selection and service.

Good quality shoes, good price and arrived in UK quickly and safely Always pleased to find somewhere that sells womens' size 10 shoes without charging the earth!

Shoes are of excellent quality. So comfortable and elegant. Hopefully some higher heels (4 inches plus) for the next season.

Quick and professional delivery.

Lovely shoes and fast delivery

I asked customer service for advice on which boots to fit me, they replied early the next working day, their advice was excellent. The delivery by post was fast and discrete. The product exactly what I asked for.

I ordered a size 35 but the moment I took the shoes out of the box I could see that they were going to be too big. They were more like a size 36 or even a 36.5. I was extremely disappointed with the large size as I haven't encountered a size 35 coming up this large before. I tried putting insoles to improve the fit as I didn't want to go to the trouble of returning them. If I had ordered a size 34 they would have been fine. Unfortunately the shoes have quite a shallow upper and as a result I felt as though my foot was pushed too far vertically upwards (if that makes any sense). I can probably wear them with the insoles but it is feels as though my foot will come out at any moment which doesn't make for a very comfortable experience. I had purchased these for work due to the heel height of 6cm which works out just right for my feet, but they are unlikely to be worn very much, if at all.

High quality small size shoes with a responsive customer service.

Perfect

First class service supplying a quality product.

Stipte levering. Bestelling is zeer correct afgewerkt.

I paid for a pair of boots 176,95€ + paid for express delivery***from the 29/12/2020 T’was meant to arrive in 2 working days out of weekend . Till to date we are on the 13/01/2021 am RUMMING and begging for my Delivery. They took it to another Destination different from mine in a certain province very far from PARIS my ACTUAL ADRESSE which i had Very well and clearly PRECISIZED until my door number and floor image « @If u need the prove DHL EXPRESS Bordereau N•1391371730 STRAVERS shoes » The worste i payed thro PAYPAL Whom to date when i try to communicate ONLY A ROBOT ANSWERS and never find me any solutions I need really help coz am not ready to give up at all I need either they refund the 180€++ this is ( plus delivery price) and wasting of my time trying to get solutions by myself ( brains damage) This is my original problem with them to date and i regret for such carelessness from them.

They have been amazing to work with , when you have to exchange for different size they take great care to make sure you are happy That’s says a lot for how far away they are from Washington state USA

The ordering process was easy and thy actually arrived earlier than expected. The boots are true to size and very comfortable. Exactly as described and what I was looking for.

Been shopping at Stravers for 2-3 years. Great service also smaller sizes which really is the bonus. Highly recommend Mr C Campbell UK

I have small feet (37) and to find a quality men’s shoe supplier is a gift from the universe. Thanks!

First class service throughout and a top quality product. Will be buying again from Stravers.

Excellent

Excellent service.

Quick, easy, fast delivery especially during covid-19.

I live in London and find Stravers so easy to use. Great service with impeccable range of sizes.

Excellent shoes, perfect service, I recommend to everyone

I turned to Stravers in order to have a wide selection of shoes in small sizes. I have small feet, and I often have to shop in the kids section for shoes which narrows the selection considerably. Now, I have exactly what I was looking for: large selection of good quality dress shoes. It's been a positive experience. Although, it could be a little cheaper.

Buenas tardes mi experiencia no es mala pero la verdad es que habría sido mejor si en web pusieras las medidas de las botas en tallas pequeñas para saber que no compro con dudas. Gracias y un saludo.

diverse selection of shoes, I wish more were for the larger footed man size 18

Shipping was very expensive.

I highly recommend a visit to the store in Amsterdam for a first class shopping experience. The sales ladies are very helpful with styles and sizing. You are guaranteed to leave with a stylish comfy pair of shoes. Since my store visit I have bought several more pairs of high heels, sneakers and ankle boots on line. Over seas delivery has always been a few days no problems to date. sizing- I find I am one size bigger in ankle boots than pumps or high heels. Great store for larger sizes.

The design of the shoes is very pretty but the inside is extremely uncomfortable. Given the price I paid for both pair of shoes I believe that comfort should as well be included.

Fast buy and cute shoes of good quality

Beautiful shoes and I love it. Will buy again.

Nice shoes with speedy delivery. When one (of three pairs ordered) proved to be slightly awry they replaced them no problems.

Highly recommend Stravers....,great quality shoes with impeccable service

It is taking forever to get delivery despite paying 25 euros on shipping

Excellent!

Love the selection one of the only places I can fine for a smaller size shoes

I bought my shoes through your website. My shoes were delivered within a reasonable window and they are smashing. Perfect for wearing with trousers and casual dress. I had to buy a 34 as you do not do half sizes, I would normally buy 34.5. This was a bit disappointing. I have therefore had to do some stretching to make them comfortable. I imagine a 35 would be too big? I would welcome your advice about sizing for next time as I am sure I will be placing further orders with you, as it is very difficult to find high-quality, small shoes. This lack of size choice lost you a star!

I was looking for high heeled boots in a large size, but ended up buying some blue Chelsea boots. Very luxurious and an essential day to day show. Because of the sizing I will one day visit the store in Amsterdam.

Quick delivering. The shoes conform to the picture.

After receiving my queries about the status of delivery, Stravers responded immediately and effectively resolved the issue. The shoes are in good quality and the fit well. I would recommend it to my friends.

Was good thou it took too lomg to arrive but when it did was more than happy

The shoes are incredible - super soft leather and no break-in pain at all. I get so many compliments about how great they look as well. One thing, though - I paid for Express shipping to the U.S., but the shoes got delayed in customs so they arrived about a week late. This, of course, is not the company's fault, but something worth taking into account as a possibility if shipping internationally. Overall, I plan on ordering more shoes from here in the future and would absolutely recommend to anyone.

Easy to deal with, great mail service.

:)

Prompt and efficient

The shoe design looks perfect. However, it is really stiff and hurts the toes when wearing. I suppose it's worth the extra 100 to go from full grain leather to calf skin? Or perhaps the full grain leather they use is not high quality. Furthermore, the pair I got appeared either used, or was a display pair--there were clear creases where the toes bend. I emailed their customer service about it but never got a response. I feel this is a little unfair as I should have been told or warned that this was a used pair / offered a lower price.

Shoes are very comfortable. I normally have problem finding shoes that I like in my foot size and I love them. Excellent service! They were shipped fast. I needed to exchange and the process went smooth. I would definitely purchase more shoes in near future.

I received my shoes very fast.Exellent quality and very comfortable.

Positive

Shoes are Excellant. Stravers is the only Co, that takes care of a large sect of people with small feet. I recommend these shoes.

Insert insole up to full shoe length. Ship through other delivery channel rather than DHL.as other online shopping cos are practicing. Further, it would be better to charge the import duty at the time of purchase as Amazon & other cos are charging. Later on it is time consuming and also harrased task.

Positive

great service

Positive

Good shoes,

Poor delivery service. Although paid for delivery at time of ordering still had to pay again when shoes arrived. Took a lot longer than advertised, probably to force people into using the higher delivery charge option. Will use different company in the future

Positive

Exelent shoes , high quality and very comfortable..I use every Day .I receive my shoes very fast .

Only 4 colors are available. Unfortunately they don’t have in brown color.

Positive

You are the only store I know that has shoes in my size. I like the shoes. They are nice and have high quality. Delivery was quick.

Suggestions

Send it thru regular mail only not thru DHL.

Positive

Unacceptable service for the defective shoes. Even more, the new about the problem and didn't warn in an email before I purchased them.

To be really responsible for the products they sell.

Positive

Excellent quality and service. Living in the U.Nited States I was hesitant to order from a company abroad. The shipment arrived without a problem and they sent a tracking link, once I requested it.

Send tracking link automatically.

Positive

I got small feet (Size 37 EU/4 UK), and Stravers is the only company I've found that makes dress shoes in my size. The shoes are super comfortable and look really good. You also get a quality feeling from them.

Positive

very positive ,, shoes are gorgeous,, and fit so very well,,,love em ..

cant think of any ,just one maybe more more more

Positive

Good quality product. Good service. Good communication. Fast shipping.

Positive

So happy that I finally found a shoe store for my large feet. I have ordered 2 pairs so far and I am extreamly satisfied with both.

Positive

The leather seems to be good quality, it seems to be strong and constructed well.

The one shoe was a different hue to the other, it got worse after the first polish as well, a lot of the burgundy shade came off, but only on one shoe for some reason. That one shoe was also laced differently, seems to be an odd pair. The shoes also left made marks on the wooden floor I walked on after I first tried them on, after a week, a brown colour still is coming off the bottom of the shoes, I've never seen that in a dress shoe and as a result would not want to purchase more shoes.

Suggestions

On the order I asked to delay shipping until Feb 5th however there was no acknowledgement of this request and also if it has been sent there is no tracking number. I have not received the items yet so can't really comment so far other than that communication needs to be improved.

Positive

Excellent quality service and the company is respond in time.

Positive

This product I something I have looked for, a very long time I have an adult son with Down’s syndrome and it is nearly impossible to get shoes that have style at small sizes.

None

Suggestions

Hello, I think you should have a wider range, in size 17(casual). Melrose.

Positive

Love the shoes! The size and fit are as described, and the website pictures are an accurate view of the shoe. I guess that is why most of my shoes come from you, despite living in another country!

Positive

Good service and prompt responses to emails. Unfortunately, it is very expensive for a Canadian to return items to the Netherlands. I absolutely love that I can find good quality lady shoes in such small sizes. I will shop from them again.

Positive

Good product

There are no emails about the shipment, i think you should notify us via email when the product is shipped, so we could expect when it will arrive

Positive

Comfortable and stylish shoes in sizes 16-17 US/48-50 Eu and above are difficult to find particularly at reasonable prices like Stravers offers.

A wider selection of styles and variation of widths for the sizes 16US/48 Eu and above would be a step in the right direction.

Positive

Shoes looks great. Fits perfectly.

Positive

I am very impressed by the shoes that I purchased from Stravers. The shoes are made very well and are extremely comfortable.

Positive

Love my shoes and prompt/courteous customer service.

Positive

All very positive

None needed

Positive

Amazing response time and very quick and efficient delivery . I had to return a pair and the Returns procedure was equally efficient with the refund being processed and paid very promptly . I have had a very positive experience buying from you and highly recommend your company to others !

I bought a black pair of shoes for my husband that I would love to now order in Navy & Brown - extending the colour range would be a bonus as it’s been so hard to find shoes that fit him that he likes !

Positive

Very fast delivery. High quality.

Positive

Excellent customer Service, excellent products for professionals with small feet.

Would recommend offering some type of discount on returns/exchanges from United States, as some shoes are cut smaller than others and exchanging could be quite expensive.

Positive

Nothing. I ordered a pair of shoes on 21st June and a credit card payment was taken. On 25th June an empty shoe box was delivered to my address (no signature for delivery was required). This was substantially wrapped in transparent tape over the brown paper wrapping. Despite messages and some lengthy correspondence from me with photographs of the packaging, and a telephone call to Stravers so called "customer service", after 2 weeks I have received no constructive responses. Their only suggestions have been that I must have received the shoes and be lying about this, and they reject any responsibility for the delivery by their couriers, contrary to the EU Directive on Consumer Rights 2011.

Some attempt at customer service, and acceptance of the clear legal liability for safe delivery. Courteous and constructive responses to a clear problem, rather than behaving like a scam operation.

Positive

The shoes was for my husband and he is happy with the shoes.

No comment

Positive

I got my shoe as ordered.

I was required to pick it up from the delivery point which was our Local Post office. It was not home delivered.

Positive

nice shoes and perfect size

lack of tracking system of the delivery

Positive

Quick delivery, shoes as described, great packaging and extras such as the tongue and shoes bag. Shoes are the right fit and look great.

Very pleased. No complaints!

Suggestions

Once an order is confirmed buyer has no way of checking that the shoes are on the way or will be delivered. Some sort of ability to track order will be good

Positive

Got my shoes really fast in time for wedding. Speedy reply on email for any inquiry and they were really helpful!!!thank you very much!