Thank you for your nice review!
Thank you for your great reaction!
Unfortunately we have never had an email from you about this. We always answer and of course would like to see pictures of the "damage". The shoes are made of luxury calf leather, high quality (1 year old calf). We do not sell worn shoes, some shoes are exhibited in the shop, but not in this size. And then the special construction does not damage the rubber-injected sole.
Thank you for your kind review
Dear Mohammad, we do everything we can to ensure that our customers pay as little import tax as possible, but we can't prevent this from happening at all. We are sending our unique shoes all over the world in many countries. It is impossible to show all possible import costs for all these countries in advance as we are a private company. Also 90% of our customers tell us that they did not have to pay an import tax.
Thanks for your review!
Thanks for your review!
Thanks for your review. For the United Arab Emirates we advertise 10 working days if you choose normal delivery (not express delivery). And your shoes arrived in exactly in 10 working days. If you want them quicker, we have the option of express delivery.
Thanks for your review!
Thanks for your review!
Thanks for your review! We offer the option to send it through regular post (normal delivery) or DHL (express delivery).
Thanks for your review. The shoes were in new condition when we sent them and not defective. You had some damage after walking for weeks. We see that kind of damage after walking for years.
Thanks for your review!
Thanks for your review!
Thanks for your review!
Thanks!
Thanks for your review!
Thanks for your review and rating!
Thanks for your review. In your email you send some photos and shared more info. We send you an email back more than a month ago but we didn't get any response. In normal conditions there doesn't come brown color of the shoes. But if you use an aggressive liquid than it can be possible.
Hi, Sorry we didn't let you know that we delayed the shipping as you asked for. But we did delay the shipping. The track and trace number has been sent to you yesterday, Feb 5th, we cannot send that earlier than the date of the shipping. Hope you will love the shoes!
Thank you for the rating!
Thank you for your kind review
We are glad that we could help you so well. We hope that your son will have a good time with the shoes. Thanks for the review
Hi, thanks for your review! It's difficult to make shoes in size 17 (UK) because the machines have to be adjusted to that. It's difficult with leather soles, but even more difficult with rubber (casual) soles.
Thanks for your kind review!
Thanks for your review! Hope to see you soon again and you don't have to return the shoes!
Thanks for your review! We changed this recently. We now notify about the shipment with a track and trace link.
Thanks for your review! We will think about extending our collection.
Thanks for your review!
Thanks for your review!
Thank you for your review! Enjoy your shoes!
Thank you!
Thanks for your review! This model is from an older collection. We have had different colors, but the demand was too low. So we decided to stop making them, unfortunately for your husband. Kind regards Stravers Shoes
Thanks!
Thanks!
Thanks for your review! We will consider your suggestion. Stravers Shoes
Thank you for your review. At this moment it is investigated by the post company. Each time a package is moved it is weighted. At start the package had a normal weight for one pair of shoes. So we will wait for the investigation about what happened with the package. Stravers Shoes
Thanks for your review!
Thanks for your review! Normally it will be delivered at home and when there is nobody a note will be left to pick it up at the local Post Office.
Hello, thanks for your review! We have not automated the track and trace notification yet. But next time you can ask for a track and trace link and we will send it.
Thanks!
Thanks for your review! We have not automated the track and trace notification yet. Next time please ask for a notification and we will send it to you.
Thanks! Hope you had a perfect wedding!