Reviews

My shoes arrived the country of destination on Dec 21 (CD648221413NL), after which no further update has been communicated. I understand that your warranty is to delivery goods within 10 business days on an ordinary basis, and I am frustrated that I may not received the shoes within such time considering the frozen parcel. This is my first time shopping on your website in preparation of my interview for an internship scheduled in the middle of Jan. If you can assign someone to follow up with me, it would be greatly appreciated.

Was good thou it took too lomg to arrive but when it did was more than happy

The shoes are incredible - super soft leather and no break-in pain at all. I get so many compliments about how great they look as well. One thing, though - I paid for Express shipping to the U.S., but the shoes got delayed in customs so they arrived about a week late. This, of course, is not the company's fault, but something worth taking into account as a possibility if shipping internationally. Overall, I plan on ordering more shoes from here in the future and would absolutely recommend to anyone.

Easy to deal with, great mail service.

:)

Prompt and efficient

The shoe design looks perfect. However, it is really stiff and hurts the toes when wearing. I suppose it's worth the extra 100 to go from full grain leather to calf skin? Or perhaps the full grain leather they use is not high quality. Furthermore, the pair I got appeared either used, or was a display pair--there were clear creases where the toes bend. I emailed their customer service about it but never got a response. I feel this is a little unfair as I should have been told or warned that this was a used pair / offered a lower price.

Shoes are very comfortable. I normally have problem finding shoes that I like in my foot size and I love them. Excellent service! They were shipped fast. I needed to exchange and the process went smooth. I would definitely purchase more shoes in near future.

I received my shoes very fast.Exellent quality and very comfortable.

Positive

Shoes are Excellant. Stravers is the only Co, that takes care of a large sect of people with small feet. I recommend these shoes.

Insert insole up to full shoe length. Ship through other delivery channel rather than DHL.as other online shopping cos are practicing. Further, it would be better to charge the import duty at the time of purchase as Amazon & other cos are charging. Later on it is time consuming and also harrased task.

Positive

great service

Positive

Good shoes,

Poor delivery service. Although paid for delivery at time of ordering still had to pay again when shoes arrived. Took a lot longer than advertised, probably to force people into using the higher delivery charge option. Will use different company in the future

Positive

Exelent shoes , high quality and very comfortable..I use every Day .I receive my shoes very fast .

Only 4 colors are available. Unfortunately they don’t have in brown color.

Positive

You are the only store I know that has shoes in my size. I like the shoes. They are nice and have high quality. Delivery was quick.

Suggestions

Send it thru regular mail only not thru DHL.

Positive

Unacceptable service for the defective shoes. Even more, the new about the problem and didn't warn in an email before I purchased them.

To be really responsible for the products they sell.

Positive

Excellent quality and service. Living in the U.Nited States I was hesitant to order from a company abroad. The shipment arrived without a problem and they sent a tracking link, once I requested it.

Send tracking link automatically.

Positive

I got small feet (Size 37 EU/4 UK), and Stravers is the only company I've found that makes dress shoes in my size. The shoes are super comfortable and look really good. You also get a quality feeling from them.

Positive

very positive ,, shoes are gorgeous,, and fit so very well,,,love em ..

cant think of any ,just one maybe more more more

Positive

Good quality product. Good service. Good communication. Fast shipping.

Positive

So happy that I finally found a shoe store for my large feet. I have ordered 2 pairs so far and I am extreamly satisfied with both.

Positive

The leather seems to be good quality, it seems to be strong and constructed well.

The one shoe was a different hue to the other, it got worse after the first polish as well, a lot of the burgundy shade came off, but only on one shoe for some reason. That one shoe was also laced differently, seems to be an odd pair. The shoes also left made marks on the wooden floor I walked on after I first tried them on, after a week, a brown colour still is coming off the bottom of the shoes, I've never seen that in a dress shoe and as a result would not want to purchase more shoes.

Suggestions

On the order I asked to delay shipping until Feb 5th however there was no acknowledgement of this request and also if it has been sent there is no tracking number. I have not received the items yet so can't really comment so far other than that communication needs to be improved.

Positive

Excellent quality service and the company is respond in time.

Positive

This product I something I have looked for, a very long time I have an adult son with Down’s syndrome and it is nearly impossible to get shoes that have style at small sizes.

None

Suggestions

Hello, I think you should have a wider range, in size 17(casual). Melrose.

Positive

Love the shoes! The size and fit are as described, and the website pictures are an accurate view of the shoe. I guess that is why most of my shoes come from you, despite living in another country!

Positive

Good service and prompt responses to emails. Unfortunately, it is very expensive for a Canadian to return items to the Netherlands. I absolutely love that I can find good quality lady shoes in such small sizes. I will shop from them again.

Positive

Good product

There are no emails about the shipment, i think you should notify us via email when the product is shipped, so we could expect when it will arrive

Positive

Comfortable and stylish shoes in sizes 16-17 US/48-50 Eu and above are difficult to find particularly at reasonable prices like Stravers offers.

A wider selection of styles and variation of widths for the sizes 16US/48 Eu and above would be a step in the right direction.

Positive

Shoes looks great. Fits perfectly.

Positive

I am very impressed by the shoes that I purchased from Stravers. The shoes are made very well and are extremely comfortable.

Positive

Love my shoes and prompt/courteous customer service.

Positive

All very positive

None needed

Positive

Amazing response time and very quick and efficient delivery . I had to return a pair and the Returns procedure was equally efficient with the refund being processed and paid very promptly . I have had a very positive experience buying from you and highly recommend your company to others !

I bought a black pair of shoes for my husband that I would love to now order in Navy & Brown - extending the colour range would be a bonus as it’s been so hard to find shoes that fit him that he likes !

Positive

Very fast delivery. High quality.

Positive

Excellent customer Service, excellent products for professionals with small feet.

Would recommend offering some type of discount on returns/exchanges from United States, as some shoes are cut smaller than others and exchanging could be quite expensive.

Positive

Nothing. I ordered a pair of shoes on 21st June and a credit card payment was taken. On 25th June an empty shoe box was delivered to my address (no signature for delivery was required). This was substantially wrapped in transparent tape over the brown paper wrapping. Despite messages and some lengthy correspondence from me with photographs of the packaging, and a telephone call to Stravers so called "customer service", after 2 weeks I have received no constructive responses. Their only suggestions have been that I must have received the shoes and be lying about this, and they reject any responsibility for the delivery by their couriers, contrary to the EU Directive on Consumer Rights 2011.

Some attempt at customer service, and acceptance of the clear legal liability for safe delivery. Courteous and constructive responses to a clear problem, rather than behaving like a scam operation.

Positive

The shoes was for my husband and he is happy with the shoes.

No comment

Positive

I got my shoe as ordered.

I was required to pick it up from the delivery point which was our Local Post office. It was not home delivered.

Positive

nice shoes and perfect size

lack of tracking system of the delivery

Positive

Quick delivery, shoes as described, great packaging and extras such as the tongue and shoes bag. Shoes are the right fit and look great.

Very pleased. No complaints!

Suggestions

Once an order is confirmed buyer has no way of checking that the shoes are on the way or will be delivered. Some sort of ability to track order will be good

Positive

Got my shoes really fast in time for wedding. Speedy reply on email for any inquiry and they were really helpful!!!thank you very much!