Thank you Rich, we can make you happy. We are expecting new models in your size next week!
Enjoy your shoes, Khaled
That's right because we work with various fits. Diane next time before you order a model please ask us for advice. On the basis of your previous purchases we can advise you exactly which size you should have of the chosen model. We love to do it! Or if you want you can also fit in our showroom.
Thank you Brian, for your kind recommendation!
Thank you John Patrick for your nice review!
What we can see is that the shoes were shipped January 19. They arrived in USA January 20 and have been at customs depot from 20/1 to February 9. Yesterday they arrived in your state and today (10/2) they will be delivered. We find this very annoying for you, but can not do anything about it, because we have no influence on the customs of a country. What we can recommend is, next time don't have it sent by regular mail, but by DHL express. DHL has its own customs service, it's a bit more expensive, but it goes a lot faster. Again Allen, we are very sorry for you. We hope you like the shoes and you will enjoy them a lot!
Thank you Richard, for the great review and for sharing your experiences with our customers. We are very pleased with it!
Hello Yesenia, we see that the shoes were delivered on January 13. That's a long time, we think it's because Christmas and New Year's were in between, a very busy period. We recommend you next time to have the shoes delivered by DHL Express, it's more expensive, but really a lot faster. We are very sorry that you had to wait so long for the shoes. We are happy that they arrived and hope you enjoy the shoes!
Thank you David, enjoy your shoes!
We see that the ankle boots were ordered on December 29 and delivered January 4. We think the package was slightly delayed because New Year's Eve was in between. What we regret, is that you did not contact us about the scratch on the heel, then we could have looked for a solution. Next time if something is not right, please send a picture by email. We will contact you immediately Alessandra, we hope you enjoy your booties very much!
Thank you Nicky, for this nice review
Dear Kim, we were delighted to do this for you and are happy that you like the shoes. Thank you for sharing this with our customers. Enjoy your shoes!
Thank you for your review, Katica!
Thank you Magi Sque, enjoy the shoes!
Thank you Anna, for your kind review!
That's good to hear Joanne!
Thank you Mohammad for your reaction
Dank je Tobias, dat je dit met onze klanten hebt willen delen, veel plezier met je schoenen!
Thanks Josephine, enjoy your shoes!
Thank you Kynlee, we hope to see you online again!
Thank you Kurt for your review. It's always good to hear when people like our service!
Thank you Brain for your reaction. Enjoy your shoes!
It is good to hear everything is ok. Thank you for the review!
And we thank you for the lovely review. We promise you Paul that we will keep it up!
How nice Mr. Oden that you would like to share this beautiful story with our customers. Thank you for the recommendation! Enjoy your shoes!
Great to hear Marc, thank you for the nice review. Enjoy your shoes!
Thank you for the review Mark
We love to hear these stories. This is what we do it for, to make customers happy! Thank you Alice for sharing your story
Nice to hear everything went well to Dhaka. Thank you to let us know!
Hello Daniel, great to hear your story. Normally the customer will receive automatically a link to track the package. Occasionally DHL is having a failure. Then we have to make the address label manually and you won't get an automatic link from DHL. If you don't get it automatically, just ask for it by email and we'll send that link immediately. Thank you for indicating this, we are going to look for a solution! In the meantime enjoy the Chelsea boots, which you have already received!
Dear Patrick, how nice of you to share with us how happy you are with the shoes. Thank you for this great review. Enjoy your shoes!
Thank you Annette for this nice review, we'll think of you
Thank you for your review
Thank you for this kind review. Enjoy your shoes!
First of all, I am sorry that you are disappointed. Second there is a size guide that tells you exactly how big the size is and how to calculate your size. We sometimes see this problem in our store with ladies customers with a small size who are used to buy children's shoes or sneakers. Children's shoes and sneakers fit completely differently. Children's shoes are made for still developing children's feet. An adult foot often needs a larger size of those shoes, because they fit narrower. Our women's shoes are made on real women's lasts, with enough volume for an adult foot, they are much more comfortable for an adult foot and you can easily take a size smaller. Sneakers often have American sizing and differ one and a half size from dress shoes. By the way, this was a discounted last pair in the Clearance, we are surprised that you have not returned the pumps
Thank you very much for your kind review. Enjoy your shoes!
Thank you for your review
Thank you, we wish you lots of succes with your shoes!
Beste Christiane, dank u wel voor uw fijne reactie
Dear Nancy, we feel very sorry what happenend, we have already corresponded regularly about this. This is now really a coincidence, at DHL. Really everything went wrong, which we have nevertheless been able to resolve. We apologize for everything and wish you lots of success with your stylish boots
Thank you David for your kind review! Don't you worry, the world is getting smaller and smaller
Thank you Chrissy for you kind reaction
Thank you for nice review, hope to see you next year again!
Thank you for your very friendly compliment!
Thank You Jackie for your enthusiastic comment. Hope to see you soon, best wishes for the new year!
Thanks Anastasia!
Wow! Thank you Ronald
Thank you Colin, hopefully it will be the same after Brexit! We will do our best as usual.
Thank you very much Antal, it is good to hear!
We think our handcrafted shoes in your special size are not really expencive. We hope you enjoy your shoes very much. Thanks for your reaction.
Estimada Jesica, todas las dimensiones dependen del tamaño. La próxima vez envíanos un correo electrónico y mediremos el tamaño (altura y ancho del eje del maletero).
Dear Magi, thank you for your review. We have a size guide for our clients on our webshop, where we extensively tell you how to calculate your size. If in doubt about the size, please let us know and we will be happy to advise you personally on the basis of shoes purchased in the past or with new customers we can advise by asking you questions. We have deliberately chosen not to use half sizes. We want a less deep sizes range (no half sizes, like we did it in the past), so we can offer more different models or colors and a faster model change We recommend you to contact us the next time you want to order, we will be happy to help you choose the right size.
Dear Mr. Daiyun, thank you for your kind review
Dear Ian, we sent the shoes on Thursday December 27th, they arrived in South Africa on Thursday January 2nd ( 5 working days). Friday 3 January you received a request for payment of import duties (another weekend). After payment the shoes arrived January 8th. We find it very unfortunate that due to a concurrence of holidays, weekends and handling of S.A. customs it took so long to get the shoes to you. In normal times it doesn't take so long. We hope you enjoy your shoes very much! Thank you for your review.
Dear Danielle, thank you for your kind review. We can take care for a quick Express shipment, but if the shoes get stopped at the customs, there's nothing we can do about it. But you're right maybe we should mention this in the shipping options for the sake of clarity. Thanks for the tip.
Thank you for your nice review!
Thank you for your great reaction!
Unfortunately we have never had an email from you about this. We always answer and of course would like to see pictures of the "damage". The shoes are made of luxury calf leather, high quality (1 year old calf). We do not sell worn shoes, some shoes are exhibited in the shop, but not in this size. And then the special construction does not damage the rubber-injected sole.
Thank you for your kind review
Dear Mohammad, we do everything we can to ensure that our customers pay as little import tax as possible, but we can't prevent this from happening at all. We are sending our unique shoes all over the world in many countries. It is impossible to show all possible import costs for all these countries in advance as we are a private company. Also 90% of our customers tell us that they did not have to pay an import tax.
Thanks for your review!
Thanks for your review!
Thanks for your review. For the United Arab Emirates we advertise 10 working days if you choose normal delivery (not express delivery). And your shoes arrived in exactly in 10 working days. If you want them quicker, we have the option of express delivery.
Thanks for your review!
Thanks for your review!
Thanks for your review! We offer the option to send it through regular post (normal delivery) or DHL (express delivery).
Thanks for your review. The shoes were in new condition when we sent them and not defective. You had some damage after walking for weeks. We see that kind of damage after walking for years.
Thanks for your review!
Thanks for your review!
Thanks for your review!
Thanks!
Thanks for your review!
Thanks for your review and rating!
Thanks for your review. In your email you send some photos and shared more info. We send you an email back more than a month ago but we didn't get any response. In normal conditions there doesn't come brown color of the shoes. But if you use an aggressive liquid than it can be possible.
Hi, Sorry we didn't let you know that we delayed the shipping as you asked for. But we did delay the shipping. The track and trace number has been sent to you yesterday, Feb 5th, we cannot send that earlier than the date of the shipping. Hope you will love the shoes!
Thank you for the rating!
Thank you for your kind review
We are glad that we could help you so well. We hope that your son will have a good time with the shoes. Thanks for the review
Hi, thanks for your review! It's difficult to make shoes in size 17 (UK) because the machines have to be adjusted to that. It's difficult with leather soles, but even more difficult with rubber (casual) soles.
Thanks for your kind review!
Thanks for your review! Hope to see you soon again and you don't have to return the shoes!
Thanks for your review! We changed this recently. We now notify about the shipment with a track and trace link.
Thanks for your review! We will think about extending our collection.
Thanks for your review!
Thanks for your review!
Thank you for your review! Enjoy your shoes!
Thank you!
Thanks for your review! This model is from an older collection. We have had different colors, but the demand was too low. So we decided to stop making them, unfortunately for your husband. Kind regards Stravers Shoes
Thanks!
Thanks!
Thanks for your review! We will consider your suggestion. Stravers Shoes
Thank you for your review. At this moment it is investigated by the post company. Each time a package is moved it is weighted. At start the package had a normal weight for one pair of shoes. So we will wait for the investigation about what happened with the package. Stravers Shoes
Thanks for your review!
Thanks for your review! Normally it will be delivered at home and when there is nobody a note will be left to pick it up at the local Post Office.
Hello, thanks for your review! We have not automated the track and trace notification yet. But next time you can ask for a track and trace link and we will send it.
Thanks!
Thanks for your review! We have not automated the track and trace notification yet. Next time please ask for a notification and we will send it to you.
Thanks! Hope you had a perfect wedding!